What are the responsibilities and job description for the Sales Support Coordinator position at Ezee Fiber?
Ezee Fiber is seeking a Sales Support Coordinator to play a crucial role in enhancing the productivity of the sales team by managing customer appointments, ensuring the availability of up-to-date support materials, and handling urgent communications. This position involves providing administrative and specialized operational support to sales representatives and teams, assisting with the selling and closing of products in line with sales goals.
About Ezee Fiber
At Ezee Fiber, we’re dedicated to providing innovative and reliable fiber optic solutions that enhance connectivity and communication. Our brand stands for excellence, cutting-edge technology, and exceptional customer service. We pride ourselves on a collaborative and dynamic work environment where creativity and technical expertise drive our success
Key Responsibilities
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.
Why Join Us
At Ezee Fiber, we are committed to fostering a diverse and inclusive environment where innovation thrives. As the Sales Support Coordinator, you will play a critical role in building a new function that directly impacts our company’s growth and success. Join us and shape the future of the telecommunications industry with a team dedicated to excellence and innovation.
About Ezee Fiber
At Ezee Fiber, we’re dedicated to providing innovative and reliable fiber optic solutions that enhance connectivity and communication. Our brand stands for excellence, cutting-edge technology, and exceptional customer service. We pride ourselves on a collaborative and dynamic work environment where creativity and technical expertise drive our success
Key Responsibilities
- Helping the sales team to improve their productivity by contacting customers to arrange appointments and ensuring all Sales Representatives have high-quality, up-to-date support material.
- Handling urgent calls, emails, and messages when sales representatives are unavailable; answering customer queries; informing them of delays; and arranging install dates.
- Ensure order coordination, verification, and corrections are completed within defined service level agreements.
- Provides administrative and specialized operational support to sales representatives and/or sales teams to assist with the selling and closing products in accordance with sales goals as specified by leadership
- Works closely with Sales Managers, Sales Representatives and other field personnel by assisting with increasing knowledge and awareness among sales team members on the tools and resources available as support through effective communication, education and training
- Serves as a liaison between sales, marketing and other cross-functional support departments across the organization
- Uses basic communication skills to address internal and/or external clients and/or team members
- Work with the sales team to ensure customer orders are processed appropriately.
- Meet defined scorecard productivity/quality metrics.
- Navigate through multiple systems to build, track, and monitor orders.
- Identify opportunities for improvement and recommend solutions.
- Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime as necessary.
- Manages the Direct Sales Support mailbox (evening coverage from 5-9, time-zone differences, and weekend coverage).
- Facilitates all front-line escalations and gets them to the proper channel (reschedules, credits, construction, etc.).
- Assists the Manager of Sales Support and Enablement to assign turf and maintains the turf tracker.
- Assists in updating and maintaining all other direct sales trackers
- Conducts monthly Quality Assurance checks.
- Tracks status of incentives and special initiatives.
- Other duties and responsibilities as assigned
- Experience as a sales coordinator or in administration may be advantageous.
- Good team development and leadership skills.
- Excellent computer literacy.
- Good administrative, organizational, and problem-solving skills.
- Excellent communication, sales, and customer service skills.
- The ability to multitask, work in a fast-paced environment, and meet deadlines.
- Current knowledge of industry trends and regulations a plus.
- Competitive compensation package
- Health, Dental and Vision insurance
- 401(k) match
- Paid time off and other generous benefit programs
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.
Why Join Us
At Ezee Fiber, we are committed to fostering a diverse and inclusive environment where innovation thrives. As the Sales Support Coordinator, you will play a critical role in building a new function that directly impacts our company’s growth and success. Join us and shape the future of the telecommunications industry with a team dedicated to excellence and innovation.
