What are the responsibilities and job description for the Workplace Experience Coordinator position at F&G?

Job Summary

The Workplace Experience Coordinator is a key support resource in ensuring service excellence and enhanced experience for the users and occupants within the workplace. This position will provide administrative and tactical support related to workplace tools & processes to ensure offices are ready for employees daily. This role serves as a key resource for workplace operations, ensuring employees have the best possible in-office experience.

This position will require you to be in the Des Moines office 100% of the time. Occasional remote work may be permitted based on workload and / or other ad-hoc situations that support it, with manager approval. Desired in-office schedule is Monday–Thursday, 8 : 00 AM – 5 : 00 PM and Friday, 8 : 00 AM – 2 : 00 PM.

Duties and Responsibilities

Ensure office common areas remain clean and organized; conduct daily walkthroughs to keep spaces tidy and free of clutter.
Establish & maintain inventory for office, break, pantry & managed meeting room areas.
Expertly manage supply ordering systems and reconcile receipt of goods against monthly / annual budget.
Responsible for the coordination, fulfillment, and administrative support of on-site meetings and events, including data entry, coordination of catering, organization of facility or meeting supplies, day-of support, etc.
Process purchase requisitions / orders, payment of invoices and provide appropriate cost-center coding.
Process all workspace & parking-related requests for new hires, user changes, or terminations.
Prepare weekly occupancy & office utilization summaries.
Provide project support to Workplace Services leader(s), including note taking, vendor coordination and other administrative tasks.
Provide support for employees working in a hybrid & flexible work environment, including support for equipment and processes, introducing and reinforcing protocols & etiquette.
Ensure questions, concerns, and suggestions from employes are addressed and conduct follow-up, if needed.
Assist Workplace Services team to support other departments on-site during special events and functions, as needed.
Maintain awareness of and help promote emergency, security and safety policies.

Experience and Education Requirements

High School Diploma or Associate’s degree, preferred

2-4 years of experience in facility management, corporate real estate, travel / hospitality or related experience.

Knowledge, Skills & Abilities

Comfortable in corporate and executive settings.

Ability to read and interpret floor plans.

Prior experience working with multiple vendors highly desired.

Proficiency in Microsoft Office, including the use of spreadsheets.

Ability to learn specific internal software used to perform the role.

Detail-oriented, confident, self-starter with exceptional organizational skills.

Strong interpersonal communication skills, both verbal and written, with the ability to clearly articulate information to stakeholders.

Strong customer service skills with the ability to establish credibility, respect, and trust from other staff as well as external vendors.

Ability to work under pressure, while acting in a calm manner

Must be able to lift heavy objects up to 50 lbs.

Other Requirements

Perform other functions, duties and projects, as assigned.

Regular and punctual attendance.

Some travel required (less than 20%)

IND-HP

LI-MK1

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Workplace Experience Coordinator

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