What are the responsibilities and job description for the Dispatcher position at F.H. Furr Plumbing, Heating, Air Conditioning, & Electrical?
About Us:
- F.H. Furr Plumbing, Heating, A/C, and Electrical Inc. - "Absolutely the Best"
- A proud major player in the residential home services business for over 40 years
- The Company has over 1,000 employees across Virginia, Maryland, DC and Delaware with regional headquarters in Manassas, VA
Why Choose Us:
- Competitive compensation and benefits package
- Join a dedicated support team committed to your success
- Thrive in a dynamic and fast-paced work environment
- Be part of a reputable company with a legacy of excellence
- Opportunities for growth and advancement
What We Need:
F.H. Furr is seeking a skilled and organized Dispatcher to play a pivotal role in ensuring our field technicians are dispatched efficiently and effectively. As a vital part of our team, you will be responsible for coordinating schedules, prioritizing calls, and providing exceptional customer service
Responsibilities:
- Efficiently schedule and dispatch field technicians for service calls and projects
- Prioritize service requests based on urgency and location
- Communicate effectively with customers to confirm appointments and provide updates
- Coordinate with the team to allocate resources for emergency calls
- Monitor field technicians' progress and adjust schedules as needed
- Maintain accurate records of service calls and technician activities
Qualifications:
- Proven experience in a dispatching or scheduling role
- Strong organizational and multitasking skills
- Excellent communication and customer service abilities
- Familiarity with scheduling software or dispatching systems (experience with ServiceTitan is a plus)
- Ability to work in a fast-paced, deadline-driven environment
- Detail-oriented and able to accurately record and relay information
Benefits:
- Company-paid Medical, Dental, and Vision Insurance
- 401(K) Plan
- Company-paid Long-Term Disability and Life Insurance policies
- Short-term disability and voluntary life insurance options
- Generous PTO and Holiday Plan
- Opportunities for professional development and advancement
Salary : $17 - $19
