What are the responsibilities and job description for the Product Support Process Analyst position at Fabick Cat?
Company Overview : Fabick Cat is the authorized dealer of Caterpillar equipment, prime and stand-by power systems, parts and service, compact construction, and rental equipment for major portions of Illinois, Missouri, the entire state of Wisconsin and the Upper Peninsula of Michigan. We have been in business for over 100 years and are headquartered in Fenton, Missouri. For more information visit http : / / www.fabickcat.com / Why Work For Us!At Fabick Cat, you are beyond just an employee, you are a part of the Fabick family. A family that has worked so diligently to cement a legacy that was built over 100 years ago through a collective vision "To Ever Serve Our Customers Better". This legacy could not have been possible without first employing then developing the best and brightest talent the market has to offer. We believe it to be of the upmost importance to invest in our workforce by supporting and empowering employees to develop the necessary skills to become successful in their own career.... to become a legacy. Are you ready to join our family legacy to continue our existence as 'the greatest service organization of its kind' over the next 100 years? The Fabick family appreciates and values the ongoing commitment of its employees and is pleased to provide a highly competitive total compensation and benefits package. Job Summary : The Product Support Process Analyst will be responsible for managing and supporting various product support programs. This role involves collaborating with multiple teams, analyzing data, and ensuring the smooth execution of support initiatives. The ideal candidate will have strong analytical skills, attention to detail, and the ability to work in a fast-paced environment.
- Sales PSEs – PSE Specialist :
- Act as the primary specialist for Sales PSEs, providing support and expertise to the Sales Team.
- Merchandising / Marketing Discount Programs :
- Manage and oversee merchandising and marketing discount programs to ensure effective implementation and tracking.
- Manual Program Claims – Wear Parts / Fabick Rebuild :
- Handle manual program claims related to wear parts and Fabick rebuilds, ensuring accuracy and timely processing. Ensure process has been completed by confirming reimbursements have been collected for corporate CAT.
- Gatekeeper Functions :
- Perform gatekeeper functions to ensure compliance with program guidelines and standards.
- Data Health Governance Team – CAT Insights Hub :
- Collaborate with the Data Health Governance Team to maintain data integrity and accuracy within the CAT Insights Hub.
- ALI DNA Alert Reports – Data Discrepancies :
- Monitor and address data discrepancies identified in ALI DNA Alert Reports, ensuring data consistency.
- Iron Planet Leads :
- Manage and track leads from Iron Planet, coordinating follow-up actions as necessary.
- PSSR Toolbox :
- Maintain and update the PSSR Toolbox, ensuring it is a valuable resource for the team.
- Exxon Mobile – Assigning and Tracking Training :
- Assign and track training for Exxon Mobile, ensuring all training requirements are met by the Sale’s Team for compliance purposes.
- Missouri Contract Fees :
- Oversee and manage Missouri contract fees, ensuring accurate and timely processing.
- Collaboration with Marketing, EM Team on Various Projects :
- Work closely with the marketing and EM teams on various projects to support product support initiatives. Qualifications :
- Bachelor’s degree in business, Marketing, or related experience required.
- Proven experience in product support or a similar role.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proficiency in data analysis tools and software. Physical Requirements : While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit for long periods, stand, walk, bend and stoop to perform the essential functions of this job. Occasionally lift and / or move up to 20 pounds. Equal Employment Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.Equal Opportunity Employer Minorities / Women / Protected Veterans / Disabled
