What are the responsibilities and job description for the Practice Manager position at FAIR HAVEN COMMUNITY HEALTH CLINIC INC?
For 53 years, we have been a health care leader in our community focused on providing excellent, affordable primary care to all patients, regardless of insurance status or ability to pay. Fair Haven is proud to have a motivated team of professionals who are constantly seeking ways to enhance and improve the health and well-being of all patients. We believe that everyone should have access to high-quality medical and dental care, regardless of ability to pay.
Job purpose
The Practice Manager will provide leadership, management and oversight of the practice operations of one or more of our health center locations and be will be responsible for overseeing and optimizing all aspects of access services while maximizing resource utilization to ensure high-quality care delivery and patient satisfaction
Duties and responsibilities
Reporting to the VP, the Practice Manager will serve as the primary point of contact for site operations and day-to-day challenges. Typical duties include but are not limited to:
- Manage patient access teams to ensure efficient appointment scheduling and registration processes.
- Collaborate with clinicians and administrative staff to ensure schedules meet patient demand.
- Design and oversee scheduling templates to optimize clinician and staff utilization
- Monitor and adjust schedules to ensure full usage of resources
- Ensure adequate clinical and support staffing levels during extended hours of operation.
- Coordinate with clinical teams to maintain seamless care delivery during all shifts.
- Implement contingency plans to address staffing shortages or unexpected changes.
- Monitor key performance indicators (KPIs) related to patient access, such as appointment availability.
- Implement strategies to improve patient flow and minimize wait times.
- Ensure compliance with health center regulations, policies, and best practices by training staff and monitoring staff
- Proactively solve problems, administrative issues, or patient complaints in a timely manner.
- Foster a positive work environment that supports teamwork, professional growth, and person-centered care.
- Track and report on staffing and scheduling efficiency, patient satisfaction, and other operational metrics.
- Use data insights to identify areas for improvement and implement solutions.
- Participates in additional special projects and other duties as assigned
