Front Desk Agent

Job Summary
We are seeking a friendly and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills and the ability to manage multiple tasks efficiently in a fast-paced environment.

Responsibilities

• Greet and check-in guests upon arrival, ensuring a smooth and pleasant experience.
• Manage reservations and handle guest inquiries via phone, email, and in-person interactions.
• Provide information about hotel services, local attractions, and amenities to enhance guests' stay.
• Handle guest complaints or issues with professionalism and empathy, striving for resolution.
• Maintain accurate records of guest information and transactions using hotel management software.
• Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
• Process check-outs efficiently while ensuring all charges are accurate.
• Uphold hotel policies and procedures while maintaining a high standard of hospitality.

Skills

• Previous experience in a front desk role within a hotel or similar hospitality environment is preferred.
• Strong customer service skills with a focus on guest satisfaction.
• Excellent phone etiquette and communication skills, both verbal and written.
• Familiarity with phone systems and hotel management software is advantageous.
• Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
• Ability to work well under pressure while managing multiple tasks simultaneously.
• A positive attitude, attention to detail, and a commitment to providing outstanding service in the hospitality industry.

Job Type: Part-time

Pay: $16.83 - $18.00 per hour

Expected hours: 24 – 40 per week

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Weekends as needed

Ability to Commute:

• Saint Paul, MN 55113 (Required)

Ability to Relocate:

• Saint Paul, MN 55113: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $18