What are the responsibilities and job description for the Front Desk Agent position at Fairfield Inn & Suites by Marriott Laramie, WY?
All Positions
- Passion for delivering exceptional levels of guest services
- Positive attitude
- Good communication skills
- Excellent grooming standards
- Ability to work on your own or in teams
- Maintain confidentiality
- Welcome and acknowledge all guests; Thank guests when appropriate
- Anticipate and address guests’ service needs
Front Desk/Night Auditor
- Reports to the General Manager or Front Office Manager
- Answer incoming calls within three rings, assist with reservations, confirmations, room need requests and questions
- Explain hotel products, services and the requested information
- Sell, process, enter and confirm room reservations using selling techniques and strategies
- Maintain knowledge of current hotel events, activities, hours of operation, etc.
- Greet guests warmly and perform registration procedures
- Provide guests with appropriate room assignments, room keys, directions to the rooms, upsell when appropriate
- Verify payment including incidental costs
- Assist guests with issues and complaints with empathy and focus on satisfaction
- Use supervisory support when necessary
- Accurate accounting of cash bank assigned
- Post charges to guest accounts accurately
- Facilitate guest departures providing accurate statements and ensuring guest satisfaction and collecting payments due.
- Perform other reasonable job duties as requested by supervisor
Job Types: Full-time, Part-time
Pay: From $13.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Weekends as needed
Ability to Commute:
- Laramie, WY 82070 (Required)
Ability to Relocate:
- Laramie, WY 82070: Relocate before starting work (Required)
Work Location: In person
Salary : $13