What are the responsibilities and job description for the 1 Year Hybrid ServiceNow Administrator/Developer Contract - Living in Raleigh, NC - 742081 position at FairPoint Communications?
Job Overview
We are seeking a highly skilled ServiceNow Administrator/Developer to join our team on a one-year contract basis. This pivotal role is integral to enhancing the state’s Customer Service Management (CSM) system through collaboration with a dedicated team of ServiceNow developers. The successful candidate will thrive in a matrix reporting environment and will be instrumental in driving multiple initiatives concurrently. This position requires candidates to currently reside in Raleigh, NC.
Key Responsibilities
This position offers a unique opportunity to enhance your expertise in ServiceNow administration and development while engaging in diverse projects that support professional advancement within a government context.
Company Culture And Values
Join an organization that values collaboration, innovation, and adherence to best practices. Our team-driven culture promotes shared successes and collective problem-solving, ensuring all members align with both organizational and federal compliance standards.
Networking and Professional Opportunities
As a member of our team, you will have the chance to network with skilled professionals, expand your industry connections, and engage in continuous skill development in the rapidly evolving ServiceNow landscape.
Compensation And Benefits
We are seeking a highly skilled ServiceNow Administrator/Developer to join our team on a one-year contract basis. This pivotal role is integral to enhancing the state’s Customer Service Management (CSM) system through collaboration with a dedicated team of ServiceNow developers. The successful candidate will thrive in a matrix reporting environment and will be instrumental in driving multiple initiatives concurrently. This position requires candidates to currently reside in Raleigh, NC.
Key Responsibilities
- Oversee the administration of the ServiceNow platform specifically within the Customer Service Management application.
- Execute necessary enhancements, upgrades, and maintenance on the platform to ensure optimal performance.
- Adhere to established best practices and standards as defined by agency protocols and FedRamp compliance.
- Process enhancement requests and develop functionalities on the CSM application utilized within the platform.
- Collaborate with developers to advance platform processes and functionality.
- Gather business requirements, analyze them, and transform them into comprehensive technical documentation and development tasks.
- Monitor application performance and conduct code analysis to ensure efficiency.
- Stay informed on advancements in the ServiceNow platform and leverage these changes to provide innovative business solutions.
- Construct user journeys and user stories for the design and configuration of Customer Service Management.
- Facilitate iterative configuration of the CSM application and actively engage stakeholders through joint design sessions.
- Proactively research and propose enhancements to ongoing engagements.
- Develop and implement fixes for identified bugs within the ServiceNow production environment for Customer Service Management.
- Execute data mapping and manage bulk data imports and updates as required.
- Proficient in ServiceNow’s CSM technology and administration.
- Strong knowledge of web technologies, including JavaScript, HTML, XML, and Web Services.
- Solid analytical skills necessary for translating business requirements into actionable technical documentation.
- Ability to monitor and enhance application performance effectively.
- Experience integrating ServiceNow with various tools and data sources.
- Strong verbal and written communication skills.
- Bachelor's degree in Computer Science, Information Systems, or a related discipline.
- A minimum of 5 years of relevant experience in CSM technology and ServiceNow administration.
- Proven track record in designing and deploying web-based self-service portals.
- Familiarity with ServiceNow forms, fields, views, UI policies, and client-side scripts.
- Experience working in the governmental sector (local, state, or federal).
This position offers a unique opportunity to enhance your expertise in ServiceNow administration and development while engaging in diverse projects that support professional advancement within a government context.
Company Culture And Values
Join an organization that values collaboration, innovation, and adherence to best practices. Our team-driven culture promotes shared successes and collective problem-solving, ensuring all members align with both organizational and federal compliance standards.
Networking and Professional Opportunities
As a member of our team, you will have the chance to network with skilled professionals, expand your industry connections, and engage in continuous skill development in the rapidly evolving ServiceNow landscape.
Compensation And Benefits
- Competitive W-2 rate of up to $60/hour, commensurate with experience.
- Opportunities for professional development and exposure to various projects within the ServiceNow ecosystem.
Salary : $60
