What are the responsibilities and job description for the 6 Month HYBRID ServiceNow Technical Specialist - CTH - Must Live in Raleigh NC position at FairPoint Communications?
Job Overview
Join the City of Raleigh’s Information Technology Department as a ServiceNow Technical Specialist, where your expertise will support and enhance our ServiceNow platform with a focus on Customer Service Management (CSM). This role offers a dynamic opportunity to contribute to innovative city services while collaborating with diverse teams.
Key Responsibilities
At the City of Raleigh’s IT Department, you will have the chance to develop your skills and work on transformative projects that positively impact the lives of our nearly 490,000 residents. This hybrid position provides the unique opportunity to transition from a contract role to a full-time position, fostering your professional growth.
Company Culture And Values
The City of Raleigh’s IT Department prides itself on its commitment to innovation, diversity, and continuous improvement. Join a collaborative team in a supportive environment that values work-life balance and welcomes fresh ideas.
Employment Type: Contractor
Join the City of Raleigh’s Information Technology Department as a ServiceNow Technical Specialist, where your expertise will support and enhance our ServiceNow platform with a focus on Customer Service Management (CSM). This role offers a dynamic opportunity to contribute to innovative city services while collaborating with diverse teams.
Key Responsibilities
- Provide support for the daily operations of the ServiceNow platform, particularly within Customer Service Management (CSM).
- Collaborate with senior analysts and stakeholders to gather business requirements and troubleshoot issues, offering effective solutions.
- Participate in the configuration of ServiceNow CSM modules, develop workflows, and improve the customer self-service experience.
- Assist with system upgrades and maintenance to ensure optimal platform performance.
- Work closely with cross-functional teams to understand ServiceNow’s integration with other city systems.
- Adhere to IT best practices, including Software Development Life Cycle (SDLC) and Information Technology Infrastructure Library (ITIL) standards.
- Foundational understanding of ServiceNow or comparable enterprise systems.
- Eagerness to learn and develop skills in ServiceNow configuration, development, and administration.
- Strong communication abilities to articulate technical problems in user-friendly terms.
- Collaborative work approach, enthusiastic about engaging with both technical and business teams.
- Problem-solving mindset focused on customer-centric solutions.
- Ambition to advance your career in IT service management and platform administration.
- Bachelor's degree in information technology or a related discipline, or equivalent experience in IT support, customer service management, or similar roles.
- Preferred: 1-2 years of hands-on experience with ServiceNow, especially with Customer Service Management (CSM) or related modules.
- Familiarity with JavaScript, HTML, CSS, and SQL is advantageous.
- Relevant ServiceNow certifications (CIS, CAD) are a plus.
At the City of Raleigh’s IT Department, you will have the chance to develop your skills and work on transformative projects that positively impact the lives of our nearly 490,000 residents. This hybrid position provides the unique opportunity to transition from a contract role to a full-time position, fostering your professional growth.
Company Culture And Values
The City of Raleigh’s IT Department prides itself on its commitment to innovation, diversity, and continuous improvement. Join a collaborative team in a supportive environment that values work-life balance and welcomes fresh ideas.
Employment Type: Contractor
