What are the responsibilities and job description for the Analyst Service Support - 1 Year Contract - ON-SITE - Raleigh, NC - 746260 position at FairPoint Communications?
Job Overview
We are seeking a dedicated and skilled Service Support Analyst to join our team on a 1-year contract basis in Raleigh, NC. This position requires a strong commitment to providing technical support and ensuring the optimal functioning of end-user devices through troubleshooting, installation, and configuration.
Key Responsibilities
This role presents exceptional potential for professional advancement, allowing you to hone your technical skills and project management capabilities while contributing meaningfully to the organization’s success.
Company Culture And Values
Our organization values collaboration and effective communication, fostering an inclusive environment that emphasizes strong customer service and team-oriented success. We are committed to maintaining high professional standards and a supportive workplace.
Compensation And Benefits
We are seeking a dedicated and skilled Service Support Analyst to join our team on a 1-year contract basis in Raleigh, NC. This position requires a strong commitment to providing technical support and ensuring the optimal functioning of end-user devices through troubleshooting, installation, and configuration.
Key Responsibilities
- Provide expert technical support for end-user devices, ensuring effective troubleshooting and problem resolution.
- Manage complex IT projects by overseeing timelines, resources, and personnel, driving implementations to successful completion.
- Serve as a technical resource and mentor to fellow analysts and specialists, sharing knowledge and guiding them in best practices.
- Stay informed about emerging trends in technology, recommending proactive modifications to enhance service delivery.
- Foster strong relationships with clients and internal teams to promote customer satisfaction and organizational success.
- Communicate advanced technical concepts clearly and effectively to diverse audiences, ensuring understanding across all levels.
- Ability to work independently and provide leadership to team members.
- Proficient in managing intricate projects and timelines effectively.
- Strong technical knowledge to serve as a resource for other analysts.
- Expertise in developing and implementing complex information technology solutions.
- Capability to identify trends and propose effective technical modifications.
- Excellent communication and consultancy skills, with the ability to simplify complex issues.
- Advanced education or relevant technical certifications are preferred.
- Extensive experience in technical support roles is essential.
- Proven leadership abilities with a track record of mentoring and guiding teams.
This role presents exceptional potential for professional advancement, allowing you to hone your technical skills and project management capabilities while contributing meaningfully to the organization’s success.
Company Culture And Values
Our organization values collaboration and effective communication, fostering an inclusive environment that emphasizes strong customer service and team-oriented success. We are committed to maintaining high professional standards and a supportive workplace.
Compensation And Benefits
- Competitive W-2 rate of up to $24/hour.
- On-site work requirement.
- Residents must be located in the Raleigh, NC area.
Salary : $24
