What are the responsibilities and job description for the On-Site Desktop Support - 1 Year Contract in Raleigh, NC position at FairPoint Communications?
Job Overview
We are seeking a dedicated and skilled Desktop Support Technician to join our team on a one-year contract basis. This on-site position, based in Raleigh, NC, will provide critical desktop support to 14 agencies that rely on our services, ensuring they can effectively serve the citizens of North Carolina.
Key Responsibilities
Being part of our team offers a unique opportunity for professional development and skill enhancement within a reputable organization. You will work in a dynamic environment that encourages growth and continuous learning.
Company Culture And Values
We pride ourselves on fostering a supportive and collaborative work culture. Our commitment to diversity and inclusion is reflected in our team dynamics, promoting a positive environment where every member’s contribution is valued.
Networking And Professional Opportunities
This role provides ample opportunities for networking with professionals across various agencies, enhancing your industry connections and collaborative experiences. You will be part of a network that values skill development and innovation in service delivery.
Compensation And Benefits
We are seeking a dedicated and skilled Desktop Support Technician to join our team on a one-year contract basis. This on-site position, based in Raleigh, NC, will provide critical desktop support to 14 agencies that rely on our services, ensuring they can effectively serve the citizens of North Carolina.
Key Responsibilities
- Deliver technical assistance, support, and guidance to end users for hardware, software, and systems.
- Conduct hands-on technical and functional support for both business and technical users.
- Perform remote support activities, including troubleshooting issues and software installations.
- Execute PC replacements and manage asset inventories, including imaging and PC hookups.
- Engage in process improvement initiatives to enhance service delivery.
- Ability to work independently with minimal supervision.
- Limited leadership skills to guide and support others.
- Aptitude for managing medium complexity work efforts.
- Relevant experience in the industry is preferred.
- Previous experience in desktop support or related technical roles.
- Strong troubleshooting and problem-solving abilities.
- Excellent communication skills for effective user interactions.
- Relevant IT support certifications or equivalent experience is advantageous.
Being part of our team offers a unique opportunity for professional development and skill enhancement within a reputable organization. You will work in a dynamic environment that encourages growth and continuous learning.
Company Culture And Values
We pride ourselves on fostering a supportive and collaborative work culture. Our commitment to diversity and inclusion is reflected in our team dynamics, promoting a positive environment where every member’s contribution is valued.
Networking And Professional Opportunities
This role provides ample opportunities for networking with professionals across various agencies, enhancing your industry connections and collaborative experiences. You will be part of a network that values skill development and innovation in service delivery.
Compensation And Benefits
- W-2 Rate: Up to $38/hour.
- On-site work is mandatory.
- Support from NCDIT Enterprise Endpoint Management Operations is budgeted and assured.
Salary : $38
