What are the responsibilities and job description for the Support Specialist - On-Site Desk - 1 Year Contract - Raleigh NC Area - 742588 position at FairPoint Communications?
Job Overview
The North Carolina Department of Information Technology (NCDIT) - Transportation is actively seeking a highly skilled Desk Top Support Specialist for a one-year on-site contract. This pivotal role is based in the Raleigh, NC area and involves collaborating with the Client Services Team to leverage technical expertise in evaluating and prioritizing IT service desk tickets based on their impact on business operations.
Key Responsibilities
This role offers considerable opportunities for professional development, including mentorship roles and involvement in significant project management tasks, facilitating skill enhancement and career progression.
Company Culture And Values
NCDIT values a collaborative and customer-centric work environment, underscoring the importance of urgency in addressing issues while promoting a culture of mentorship and knowledge sharing.
Compensation And Benefits
Employment Type: Contractor
The North Carolina Department of Information Technology (NCDIT) - Transportation is actively seeking a highly skilled Desk Top Support Specialist for a one-year on-site contract. This pivotal role is based in the Raleigh, NC area and involves collaborating with the Client Services Team to leverage technical expertise in evaluating and prioritizing IT service desk tickets based on their impact on business operations.
Key Responsibilities
- Evaluate and prioritize IT incidents and problem service desk tickets to determine their business impact.
- Proactively foster positive relationships with clients while mentoring team members to enhance customer satisfaction.
- Take ownership of customer challenges, ensuring urgent and effective problem resolution while providing consistent updates to stakeholders.
- Assist colleagues by utilizing substantial technical knowledge to address complex issues effectively.
- Manage the installation and configuration of new computers, software, local and network printers, and other peripherals.
- Perform user data migrations during hardware replacements and stay informed on emerging technology trends.
- Collaborate with Data Center Operations and application development teams to resolve user issues and provide technical insights.
- Extensive technical expertise in computer hardware, software, peripherals, and networking protocols.
- Proficient in troubleshooting, problem resolution, and project management.
- Strong communication skills, capable of effectively conveying technical information to a diverse audience.
- A minimum of 5 years of experience in technical support or a related IT field.
- Proven capability in leading projects and managing teams effectively.
- A Bachelor’s degree in Computer Science, Information Technology, or a relevant field is preferred.
This role offers considerable opportunities for professional development, including mentorship roles and involvement in significant project management tasks, facilitating skill enhancement and career progression.
Company Culture And Values
NCDIT values a collaborative and customer-centric work environment, underscoring the importance of urgency in addressing issues while promoting a culture of mentorship and knowledge sharing.
Compensation And Benefits
- Competitive W-2 Rate of up to $40/hour.
Employment Type: Contractor
Salary : $40
