What are the responsibilities and job description for the Hybrid Contract IT Service Desk Agent - 9 Month - MUST RESIDE IN CHARLOTTE, NC - 746382 position at FairPoint Communications?
Job Overview
We are seeking an IT Service Desk Agent I to join our dynamic team on a 9-month hybrid contract basis. This role is essential in delivering first-rate telephone and email support to our internal customers. Candidates must reside in Charlotte, NC, and be available to work onsite at least two days per week.
Key Responsibilities
This position provides exposure to diverse IT challenges and opportunities for professional development within the field of IT support, fostering a path for career advancement. As part of our esteemed organization, you will have access to invaluable networking opportunities and the chance to enhance your skill set in a collaborative environment.
Employment Type: Contractor
We are seeking an IT Service Desk Agent I to join our dynamic team on a 9-month hybrid contract basis. This role is essential in delivering first-rate telephone and email support to our internal customers. Candidates must reside in Charlotte, NC, and be available to work onsite at least two days per week.
Key Responsibilities
- Provide front-line support for IT-related software and hardware inquiries.
- Assist users in navigating computer hardware (tablets, desktops, laptops) and software applications (including O365 and Windows Operating Systems).
- Facilitate First Contact Resolution (FCR) for customer issues.
- Offer operational support for user identity management, including username provisioning and password management via Active Directory.
- Develop and maintain documentation for Knowledge Articles in the Knowledge Management Database.
- Comply with Incident Management, Request Management, and Knowledge Management policies.
- Strong communication abilities to effectively assist users.
- Basic technical knowledge of computer hardware and software applications.
- Familiarity with Active Directory for managing user identities.
- Competence in creating and maintaining documentation for Knowledge Management.
- Understanding of Incident Management and Request Management policies.
- Prior experience in IT support is favored.
- Proven capability to work independently on smaller initiatives.
- Experience collaborating on larger projects is advantageous.
- W-2 Rate: Up to $20/hour.
This position provides exposure to diverse IT challenges and opportunities for professional development within the field of IT support, fostering a path for career advancement. As part of our esteemed organization, you will have access to invaluable networking opportunities and the chance to enhance your skill set in a collaborative environment.
Employment Type: Contractor
Salary : $20
