What are the responsibilities and job description for the Hybrid IT Service Desk Agent - 9 Month Contract - Charlotte, NC - 746382 position at FairPoint Communications?
Job Overview
We are seeking a dedicated IT Service Desk Agent I to join our dynamic team on a 9-month hybrid contract basis. This role is based in Charlotte, NC, and requires candidates to reside in the area. The successful applicant will serve as the primary point of contact for internal customers, providing essential support for IT-related software and hardware issues.
Key Responsibilities
This position offers the potential for professional development and career advancement within our organization. You will have the opportunity to expand your skill set and take part in various projects that foster your growth in the IT field.
Company Culture And Values
Join a reputable organization known for its commitment to excellence and teamwork. We value diversity, collaboration, and the continuous pursuit of knowledge, creating an inclusive environment where all employees can thrive.
Networking And Professional Opportunities
Working with us provides you with access to a robust professional network, allowing you to connect with industry leaders and peers, enhancing your career trajectory.
Compensation And Benefits
Employment Type: Contractor
We are seeking a dedicated IT Service Desk Agent I to join our dynamic team on a 9-month hybrid contract basis. This role is based in Charlotte, NC, and requires candidates to reside in the area. The successful applicant will serve as the primary point of contact for internal customers, providing essential support for IT-related software and hardware issues.
Key Responsibilities
- Deliver front-line telephone and email support for internal customers, addressing a variety of IT-related software and hardware challenges.
- Assist users with computer hardware, including tablets, desktops, and laptops, as well as software applications such as O365 and Windows Operating Systems.
- Achieve First Contact Resolution (FCR) for incoming support requests.
- Manage operational tasks related to user identity management, including username provisioning and password management within Active Directory.
- Create and maintain documentation for Knowledge Articles in the Knowledge Management Database.
- Adhere to established Incident Management, Request Management, and Knowledge Management policies.
- Exceptional verbal and written communication skills.
- Strong analytical and problem-solving capabilities.
- Fundamental understanding of computer hardware and software.
- Familiarity with Active Directory and user identity management.
- Ability to develop and maintain Knowledge Articles effectively.
- Experience in a customer service or IT support role is preferred.
- Familiarity with IT support tools and techniques is advantageous.
- Capacity to work independently on smaller projects while collaborating on larger initiatives.
This position offers the potential for professional development and career advancement within our organization. You will have the opportunity to expand your skill set and take part in various projects that foster your growth in the IT field.
Company Culture And Values
Join a reputable organization known for its commitment to excellence and teamwork. We value diversity, collaboration, and the continuous pursuit of knowledge, creating an inclusive environment where all employees can thrive.
Networking And Professional Opportunities
Working with us provides you with access to a robust professional network, allowing you to connect with industry leaders and peers, enhancing your career trajectory.
Compensation And Benefits
- W-2 Rate - up to $20/hour
- A collaborative work environment that encourages team spirit and innovation.
Employment Type: Contractor
Salary : $20
