What are the responsibilities and job description for the Junior Field Support Specialist - 5 Month Onsite Contract - Raleigh Area Residents Only - 746196 position at FairPoint Communications?
Job Title: Field Support Specialist - Entry Level - 5-Month Onsite Contract - Raleigh Area Only
Job Overview
We are seeking a motivated and detail-oriented Field Support Specialist to join our team on a 5-month onsite contract basis. This role is pivotal in providing technical support across various IT services, adhering to ITIL service management processes. Candidates must be residing in the Raleigh area.
Key Responsibilities
This position offers the chance to expand your technical expertise and gain hands-on experience in various IT environments, providing a solid foundation for career advancement within the technology sector.
Company Culture And Values
We pride ourselves on fostering a collaborative and supportive work environment where team members can thrive and share knowledge. Our commitment to employee growth and development is paramount, as we believe in investing in our staff to ensure collective success.
Compensation And Benefits
Employment Type: Contractor
Job Overview
We are seeking a motivated and detail-oriented Field Support Specialist to join our team on a 5-month onsite contract basis. This role is pivotal in providing technical support across various IT services, adhering to ITIL service management processes. Candidates must be residing in the Raleigh area.
Key Responsibilities
- Deliver onsite support across all service offerings, following ITIL service processes for change, incident, release, and configuration management.
- Execute the implementation of new service component releases into the operational environment while managing moves, adds, and changes to service components, including routers, firewalls, switches, gateways, cable infrastructure, and communication protocols.
- Conduct site surveys, assessments, and physical inventories as required.
- Collaborate with analysts and specialists to effectively resolve incidents and problems.
- Perform installations of new equipment and infrastructure at client locations, including cabling, switches, patch panels, VOIP, firewalls, routers, and access points (APs).
- Ensure the availability of the necessary tools, cables, and hardware for service visits.
- Consult with clients to arrange site visits and maintain effective communication throughout the process.
- Manage data and inventory control related to hardware and IT assets, ensuring accurate documentation.
- Proficient understanding of ITIL service processes.
- Experience working with network components such as routers, firewalls, and switches.
- Strong problem-solving and troubleshooting abilities.
- Capable of conducting thorough site surveys and physical inventories.
- Excellent communication skills for effective client engagement and vendor coordination.
- Relevant experience in IT support and services is preferred.
- Familiarity with network infrastructure and IT asset management.
- A high school diploma or equivalent is required, with relevant IT certifications considered an asset.
This position offers the chance to expand your technical expertise and gain hands-on experience in various IT environments, providing a solid foundation for career advancement within the technology sector.
Company Culture And Values
We pride ourselves on fostering a collaborative and supportive work environment where team members can thrive and share knowledge. Our commitment to employee growth and development is paramount, as we believe in investing in our staff to ensure collective success.
Compensation And Benefits
- W-2 Rate up to $45/hour.
- Opportunities for professional development and skill enhancement.
Employment Type: Contractor
Salary : $45
