What are the responsibilities and job description for the REMOTE ITIL Quality Manager - 1 Year Contract - Raleigh, NC position at FairPoint Communications?
Job Overview
The Senior ITIL Quality Manager will play a pivotal role in overseeing the Project Quality Management framework for a large-scale initiative, ensuring that project deliverables, vendor performance, and process compliance adhere to all necessary federal mandates to secure project funding. This senior leadership position is integral to the core project implementation team, requiring a candidate who can adeptly navigate both collaborative and independent work environments while demonstrating subject matter expertise.
Key Responsibilities
This position offers a substantial opportunity for professional development through active engagement in large-scale projects. The incumbent will gain exposure to significant government initiatives, positioning themselves for potential advancement within the organization and the industry.
Company Culture And Values
Our work environment encourages collaboration and a commitment to continuous improvement and accountability. We value diversity and inclusivity, promoting a culture where team members can thrive and communicate effectively across various stakeholders.
Networking And Professional Opportunities
As a part of our esteemed organization, the Senior ITIL Quality Manager will have the opportunity to build a robust professional network, collaborate with industry experts, and participate in skill development initiatives that enhance both individual and team performance.
Compensation And Benefits
The Senior ITIL Quality Manager will play a pivotal role in overseeing the Project Quality Management framework for a large-scale initiative, ensuring that project deliverables, vendor performance, and process compliance adhere to all necessary federal mandates to secure project funding. This senior leadership position is integral to the core project implementation team, requiring a candidate who can adeptly navigate both collaborative and independent work environments while demonstrating subject matter expertise.
Key Responsibilities
- Lead Project Quality Assurance and Quality Control functions to guarantee high-quality outcomes throughout the project lifecycle.
- Design and manage the Quality Management Plan, incorporating a comprehensive Quality Management Strategy that encompasses all project phases.
- Monitor and report on vendor and project performance metrics, ensuring alignment with specified project objectives and intended outcomes.
- Oversee the User Acceptance Testing (UAT) process, ensuring that all defects are prioritized and effectively resolved prior to agency approval.
- Collaborate with third-party vendors to assess proposals, testing methodologies, and implementation strategies, ensuring customer satisfaction and project success.
- Supervise the testing team, fostering an environment of quality assurance and continuous improvement through collaboration and effective communication.
- In-depth expertise in PMI/PMBOK and Agile project delivery methodologies.
- Advanced communication and facilitation skills to engage with diverse audiences, including vendors and state agencies.
- Proficiency in documentation tools such as MS Word, MS PowerPoint, and MS Visio.
- Strong analytical capabilities and problem-solving skills, particularly in quality management processes.
- Familiarity with software development lifecycle (SDLC) and quality management standards.
- Extensive experience in project quality management, particularly within complex IT projects.
- Proven track record in assessing vendor proposals and managing testing activities.
- Strong leadership abilities, including supervision and team development.
- Relevant professional certifications such as ITIL Foundations and Six Sigma are highly desirable.
This position offers a substantial opportunity for professional development through active engagement in large-scale projects. The incumbent will gain exposure to significant government initiatives, positioning themselves for potential advancement within the organization and the industry.
Company Culture And Values
Our work environment encourages collaboration and a commitment to continuous improvement and accountability. We value diversity and inclusivity, promoting a culture where team members can thrive and communicate effectively across various stakeholders.
Networking And Professional Opportunities
As a part of our esteemed organization, the Senior ITIL Quality Manager will have the opportunity to build a robust professional network, collaborate with industry experts, and participate in skill development initiatives that enhance both individual and team performance.
Compensation And Benefits
- Competitive salary commensurate with experience.
- Comprehensive health benefits.
- Opportunities for professional development and leadership training.
