What are the responsibilities and job description for the Remote System Administrator for ServiceNow - 1 Year Contract in Eastern Time Zone position at FairPoint Communications?
Job Overview
We are seeking a skilled and motivated ServiceNow Customer System Administrator for a one-year remote contract position. This role is critical for enhancing our ServiceNow instance and requires the candidate to be located within the Eastern Time Zone of the United States.
Key Responsibilities
This position offers an excellent opportunity for hands-on experience with ServiceNow, facilitating skill enhancement in IT infrastructure and service management. This role lays the groundwork for future career progression within the IT sector, enabling professional growth and development.
Company Culture And Values
Our organization is committed to fostering an inclusive and collaborative work environment, promoting innovation and teamwork across all levels. We value the contributions of every team member and encourage personal and professional development.
Networking And Professional Opportunities
Joining our team provides opportunities to build a robust professional network within the IT community. You will collaborate with industry experts and gain exposure to advanced technologies, enhancing your career trajectory.
Employment Type: Contractor
We are seeking a skilled and motivated ServiceNow Customer System Administrator for a one-year remote contract position. This role is critical for enhancing our ServiceNow instance and requires the candidate to be located within the Eastern Time Zone of the United States.
Key Responsibilities
- Personalize and develop forms and fields within ServiceNow.
- Create new applications, modules, and tables to enhance functionality.
- Activate plug-ins as needed for optimal system performance.
- Construct detailed reports, gauges, and dashboards to track key metrics.
- Establish and monitor Service Level Agreements (SLAs) to ensure service quality.
- Manage Service Catalog requests, including items with variables.
- Oversee the lifecycle of Service Catalog workflows, including approvals and modifications.
- Facilitate the notification process via Business Rules.
- Import data into the ServiceNow instance to maintain up-to-date information.
- Utilize update sets to transition customizations across instances efficiently.
- Curate and enhance the Knowledge Base by creating and customizing content.
- Develop Access Control Rules (ACL) for data security.
- Implement global controls for attachments and cookies.
- Execute custom scripting as required for enhanced features.
- Integrate third-party software solutions into the ServiceNow architecture.
- Provide technical assistance in application configuration and operational queries.
- Collaborate with stakeholders to translate business needs into technical requirements.
- Support the rollout of new applications and modules.
- Manage the cyclical upgrades of the ServiceNow system, occurring three times a year.
- Assist in resolving patch and release management challenges.
- Proven expertise in web technologies, including XML, HTML, JavaScript, AJAX, CSS, and HTTP.
- Solid understanding of enterprise IT architecture and relational database management.
- Practical experience with ITIL v3 methodologies is beneficial.
- Familiarity with programming languages for database manipulation is a plus.
- A degree in Computer Science or a related technical field (or currently pursuing such a degree) is preferred.
- A minimum of 1-2 years of relevant experience in IT administration or service management.
- Understanding of web applications, networks, and email protocols (SMTP, POP3) is advantageous.
- Experience with LDAP directories (such as Active Directory) and Single Sign-On technologies (SAML) is beneficial.
This position offers an excellent opportunity for hands-on experience with ServiceNow, facilitating skill enhancement in IT infrastructure and service management. This role lays the groundwork for future career progression within the IT sector, enabling professional growth and development.
Company Culture And Values
Our organization is committed to fostering an inclusive and collaborative work environment, promoting innovation and teamwork across all levels. We value the contributions of every team member and encourage personal and professional development.
Networking And Professional Opportunities
Joining our team provides opportunities to build a robust professional network within the IT community. You will collaborate with industry experts and gain exposure to advanced technologies, enhancing your career trajectory.
Employment Type: Contractor
