What are the responsibilities and job description for the Remote System Administrator - ServiceNow Customer - 1 Year Contract - Eastern Time Zone Required position at FairPoint Communications?
Job Overview
We are seeking a talented and motivated ServiceNow Customer System Administrator to join our dynamic team on a remote contract basis. This role is ideal for individuals who thrive in a collaborative environment and are eager to contribute to the effectiveness of IT service management processes. The successful candidate will be located within the Eastern Time Zone of the United States.
Key Responsibilities
As a System Administrator for ServiceNow, you will be responsible for:
The ideal candidate will have:
This position offers significant opportunities for professional development and hands-on experience with advanced ServiceNow functionalities while deepening your understanding of ITIL methodologies. Your contributions will enhance both your career trajectory and the company’s operational excellence.
Company Culture And Values
We pride ourselves on fostering a culture of collaboration and innovation. Our team emphasizes effective communication, operational excellence, and continuous professional development, creating an environment where every team member can thrive.
Networking And Professional Opportunities
Joining our team opens up avenues for networking and collaboration within a leading technology environment, allowing you to build meaningful professional relationships that enhance your career growth.
Employment Type: Contractor
We are seeking a talented and motivated ServiceNow Customer System Administrator to join our dynamic team on a remote contract basis. This role is ideal for individuals who thrive in a collaborative environment and are eager to contribute to the effectiveness of IT service management processes. The successful candidate will be located within the Eastern Time Zone of the United States.
Key Responsibilities
As a System Administrator for ServiceNow, you will be responsible for:
- Customizing and creating forms and fields
- Developing new applications, modules, and tables
- Activating plug-ins as necessary
- Generating reports, gauges, and dashboards
- Establishing and monitoring Service Level Agreements (SLAs)
- Creating and managing Service Catalog requests and items
- Modifying and publishing Service Catalog workflows, including approvals
- Importing data into the ServiceNow instance
- Utilizing update sets for customization management
- Customizing the Knowledge Base and developing Access Control Rules (ACL)
- Implementing custom scripts and third-party software integrations
- Supporting business requirements translation into technical specifications
- Facilitating the rollout of new applications and modules
- Managing ServiceNow system upgrades, occurring three times annually
- Troubleshooting patch and release management issues
The ideal candidate will have:
- Proficiency in web technologies such as XML, HTML, JavaScript, AJAX, CSS, and HTTP
- Basic familiarity with ITIL v3 methodologies
- Understanding of enterprise IT architecture
- Knowledge of relational databases and experience with database manipulation
- Strong technical troubleshooting and application configuration skills
- A bachelor's degree in Computer Science or a related technical field (or in progress)
- A minimum of 1-2 years of relevant experience in IT operations or similar roles
- Experience with web applications, networks, protocols, and email systems (SMTP, POP3) is preferred.
This position offers significant opportunities for professional development and hands-on experience with advanced ServiceNow functionalities while deepening your understanding of ITIL methodologies. Your contributions will enhance both your career trajectory and the company’s operational excellence.
Company Culture And Values
We pride ourselves on fostering a culture of collaboration and innovation. Our team emphasizes effective communication, operational excellence, and continuous professional development, creating an environment where every team member can thrive.
Networking And Professional Opportunities
Joining our team opens up avenues for networking and collaboration within a leading technology environment, allowing you to build meaningful professional relationships that enhance your career growth.
Employment Type: Contractor
