What are the responsibilities and job description for the Call Center Manager - Inside Sales position at Fairway?
NOW HIRING A CALL CENTER MANAGER FOR AN IMMEDIATE FULL-TIME OPPORTUNITY!
Fairway Corp is seeking a Call Center Manager for Inside Sales. This leadership role oversees daily operations and strategic decisions for our call center. The ideal candidate has call center management experience, inside sales expertise, and strong leadership skills. This position reports to the Vice President of Sales.
Responsibilities:
Fairway Corp is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status, as required by applicable law.
Fairway Corp is seeking a Call Center Manager for Inside Sales. This leadership role oversees daily operations and strategic decisions for our call center. The ideal candidate has call center management experience, inside sales expertise, and strong leadership skills. This position reports to the Vice President of Sales.
Responsibilities:
- Oversee daily operations, including scheduling, hiring, and customer issue resolution.
- Monitor call volume, procedures, and performance metrics.
- Lead and develop a team of 40 members, ensuring professional growth and productivity.
- Train and mentor staff on sales best practices and lead conversion strategies.
- Implement strategies to meet and exceed sales targets.
- Build reporting systems to track department performance.
- Bachelor's Degree or 5 years of supervisory experience in a call center.
- Residential sales experience preferred.
- Strong leadership, communication, and organizational skills.
- Ability to analyze and report on department performance.
- Availability to work some Saturdays (Feb-June).
- Proficiency in Microsoft 365, Five9 phone system, and business software.
- Availability to work some Saturdays and Sundays throughout the year
- Competitive Pay & Growth - Earn well and advance your career.
- Hands-On Training - Learn and refine your sales and leadership skills.
- Supportive Team - Work with a hardworking and dedicated crew.
- Weekly Pay Monthly Performance Bonus
- Sales Commissions & Customer Retention Bonus
- Full Benefits - Health, dental, vision & more
- Paid Time Off (PTO) & Paid Holidays
- 401(k) with 5% Employer Match
Fairway Corp is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status, as required by applicable law.
