What are the responsibilities and job description for the Customer Service Representative - Sales position at Family Affordable Insurance?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional support to our customers, ensuring their inquiries are handled efficiently and effectively. The ideal candidate will possess strong communication skills, a customer-focused attitude, and the ability to analyze customer needs while maintaining a professional demeanor.
Responsibilities
- Respond promptly to customer inquiries via phone, email, and in-person interactions.
- Provide accurate information regarding products and services to enhance customer satisfaction.
- Assist customers with order processing, returns, and exchanges.
- Maintain detailed records of customer interactions through data entry in our office systems.
- Handle cash transactions accurately and efficiently while ensuring proper cash handling procedures.
- Analyze customer feedback to identify areas for improvement in service delivery.
- Uphold company policies and procedures while delivering outstanding customer service.
- Collaborate with team members to resolve complex customer issues.
Experience
- Previous experience in a customer service or support role is preferred.
- Bilingual abilities in English and another language are highly desirable.
- Strong data entry skills with attention to detail.
- Excellent phone etiquette and communication skills.
- Ability to work effectively in an office environment while managing multiple tasks simultaneously.
- A proactive approach to problem-solving and the ability to remain calm under pressure.
Join us in delivering exceptional service and making a positive impact on our customers' experiences!
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Expected hours: 38 per week
Benefits:
- Paid time off
Shift:
- 8 hour shift
- Day shift
- Morning shift
Experience:
- Insurance sales: 1 year (Required)
Language:
- Spanish (Required)
Ability to Commute:
- Edinburg, TX 78539 (Required)
Work Location: In person
Salary : $13 - $15