Job Description
Job Description
Description :
Position summary : The IT Technician has the responsibility to provide daily support of the
company’s system wide hardware and software. Specific duties include but are not limited to the
technical support of store and device peripherals, networks, point of sale devices and
telecommunications. Telecommunication includes but is not limited to broadband connections
and network cabling.
General Purpose : To provide our customers with total satisfaction by offering competitively
priced, high-quality products and services in a clean, safe, and friendly environment. To serve
our community through volunteerism and produce a return on assets which will assure the future
prosperity of our employees and our company. To be an ambassador of our “Living Brand” by
building relationships with our customers.
Role Qualifications :
- Bachelor’s Degree or the equivalent combination of experience and education.
- Dependable transportation
- Ability to travel daily between required Family Express locations or other non-Family Express locations when necessary
Position Responsibilities :
Builds RelationshipsPromotes Living BrandServes as Product Brand AdvocateAdheres to company approved accounting proceduresPromotes Company’s mission statementFosters Company CultureActs as company liaison and negotiates best pricing with vendors and contractorsSeeks, promotes and implements “Best Practices”Responsible for supporting and understanding our end user’s technical requirementsProvide technical assistance to our end users. Answer questions or resolve technical device problems for users in person, via telephone, or from remote locationsResponsible for supporting and understanding the telecommunication needs of the companyResponsible for supporting and understanding the Point of Sale needs for the companyResponsible for supporting and understanding the computer and device peripherals for the companyResponsible for the safety, maintenance, and security of IT assets and resourcesStage computers and other hardware devices for company needsResponsible for the installation and maintenance of security camera systems at all Family Express locations.Upgrade software and hardware as neededOther duties as assigned in the responsibility matrixRequirements :
Essential Skills and Experience :
Situational AwarenessStrong analytical and reasoning skillsAbility to work independentlyAbility to ensure issues are resolved the “first time”Time management, the ability to organize and manage multiple priorities with sense of urgencyExcellent interpersonal and highly effective communication skillsHigh performance team building and strong team playerCommitment to company mission and valuesIntermediate mathematical skillsConstructively deals with conflictAdaptability, flexibility and receptive to changeEffective decision making based on sound judgment and reasoningHave a basic understanding of networking, routing and its componentsKnowledgeable and proficient in Microsoft operating systems and productsKnowledgeable and proficient in Point of Sales Devices (Radiant, Verifone, G7, etc.)Knowledgeable and proficient in computers and its componentsNonessential Skills and Experience :
Bachelor’s Degree in Computer Science or the equivalent combination of experience and education.Previous Information Technology retail experience. Preferably convenience stores.Reporting To This Position : No direct reports
Physical demands and work environment :
Physical Demands : While performing the duties of this job, the associate is required tostand for prolong periods; work longer than eight (8) hour shifts, reach climb, balance,
stoop, kneel, crouch; talk or hear; smell. The employee must occasionally lift and / or
move up to 50 lbs. Specific vision abilities required by the job include close vision,
distance vision, color vision, peripheral vision, depth perception, and the ability to focus.
Work Environment : Must have flexibility to work all shifts, all days of the week, whennecessary. Ability to tolerate extreme temperatures for a minimum of 30-minute
intervals. Exposure to dirt, dust and cleaning solvents.
