Demo
Salary Resume Critique Job Openings

Membership Experience Manager

Family Focused Treatment Association
Lansing, MI Remote Full Time
POSTED ON 2/18/2025
AVAILABLE BEFORE 5/16/2025

Details

Posted : 14-Feb-25

Location : Remote

Type : Full Time

Salary : $65,-$78,

Categories : Membership

Preferred Education :

4 Year Degree

Additional Information :

Hybrid / Remote is allowed.

Join FFTA’s mission-driven team as the Membership Experience Manager and play a key role in fostering relationships with member organizations across North America, ensuring they feel supported & have the resources they need in their service to families and communities.

The Membership Experience Manager is responsible for driving the engagement, retention, and recruitment of FFTA’s member organizations, ensuring that their organizational needs are met, and their employees feel supported in serving children and families. This remote position will lead membership engagement strategies, oversee onboarding processes, provide insights into membership trends to enhance recruitment and retention efforts, and manage membership records and dues.

The Membership Experience Manager will be FFTA’s primary liaison to member organizations, fostering strong relationships, overseeing the membership database, ensuring efficient billing and tracking of dues, and enhancing the overall value of FFTA membership.

View complete job description, process, and how to apply at the link :

ESSENTIAL RESPONSIBILITIES :

Membership Management and Engagement :

  • Lead initiatives to recruit new member organizations, including identifying prospective

organizations, developing tailored outreach strategies, and maintaining updated prospect lists.

  • Foster relationships with member organizations to understand their needs and enhance their

    • engagement with FFTA’s services and resources.

  • Develop and implement membership retention strategies tailored to different stages of the

    • member organization lifecycle.

  • Manage the onboarding process for new member organizations, including orientation, resource

    • sharing, and initial engagement strategies.

  • Maintain and communicate the value of FFTA membership by showcasing benefits, sharing

    • success stories, and providing regular updates.

  • Establish regular feedback loops, including quarterly or biannual check-ins with member

    • organizations, to assess satisfaction and inform future strategies.

  • Manage the offboarding process for terminating organizations, including conveying respect

    • and appreciation to the member and optimizing the potential for the organization to rejoin the

    association.

  • Represent FFTA at industry events and conferences to network with potential and current

    • member organizations and share FFTA’s mission and value.

  • Collaborate with marketing, events, and IT teams to ensure alignment and integration of

    • membership strategies and systems.

    REQUIRED KNOWLEDGE, SKILLS OR ABILITIES

  • Dynamic, energetic, creative, self-starter with a “can-do” attitude.
  • Excellent customer service skills, focusing on responsiveness and problem resolution.
  • Strong communication skills, both verbal and written, including the ability to prepare

    • professional, well-written, and engaging documents and presentations.

  • Experience with membership management systems (such as YourMembership).
  • Excellent project management and organizational skills with strong attention to detail.
  • Proficiency in data analysis and reporting on membership trends and finances.
  • Strong technology skills and a willingness to leverage evolving technologies to benefit the

    • association and its members.

  • Ability to embrace and cultivate a diverse, equity-focused organizational culture.
  • Professional facilitation skills to lead discussions and planning sessions effectively.

    • About Family Focused Treatment Association FFTA works to advance best practices and advocate for policies that support families in their care and treatment for children. Dating back to the s our roots are in defining and promoting best standards in Treatment Foster Care to advance the field’s understanding of effective methods for serving families. Today, we work to advance Treatment Family Care as a vital resource in the continuum of child / family well-being and children’s behavioral health services across North America. With nearly member organizations across North America, we lift up the voices and needs of those children and families our members serve.

    Salary : $65 - $78

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Membership Experience Manager?

    Sign up to receive alerts about other jobs on the Membership Experience Manager career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $72,488 - $110,981
    Income Estimation: 
    $71,471 - $95,743
    Income Estimation: 
    $71,471 - $95,743
    Income Estimation: 
    $102,054 - $142,146
    Income Estimation: 
    $102,054 - $142,146
    Income Estimation: 
    $132,493 - $218,914
    Income Estimation: 
    $69,195 - $100,894
    Income Estimation: 
    $72,488 - $110,981
    Employees: Get a Salary Increase
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Not the job you're looking for? Here are some other Membership Experience Manager jobs in the Lansing, MI area that may be a better fit.

    Development Manager (Membership Growth)

    Move For Hunger, Lansing, MI

    Manager of Membership Sales and Exhibits

    Michigan Nursery & Landscape Association, Okemos, MI

    View More Jobs

    AI Assistant is available now!

    Feel free to start your new journey!