What are the responsibilities and job description for the Front Desk Representative position at Family Health Medical Services?

Job Type

Full-time

Description

We are seeking a friendly, organized, and detail-oriented individual to join our healthcare team as a Front Desk Representative. This critical role serves as the first point of contact for our patients and visitors, ensuring a welcoming and efficient experience. The ideal candidate will possess excellent communication skills, a professional demeanor, and the ability to multitask in a fast-paced medical environment.

Our Company Values :

We strongly believe in the value of family and strive to provide work / life balance for all of our employees. While our departments vary, the importance of each does not, which is why we all follow the same values across our company -Dependable - Patient Centered - Initiative - Team Player - Adaptable

What We Offer :

Medical, Vision, and Dental Insurance.
Employer-paid Basic Life Insurance
401k with employer match and investment advisor services
Generous time off - vacation, personal, and sick time.
8 Paid Holidays
An Appealing Work-Life Balance - no nights or weekends

Job Title : Clerical - Front Desk

Reports To : Site Manager

Department : Clerical

Supervises : N / A

Location : On site - Jamestown, NY

Travel Required :

Position Type : Full-time 40 hours per week

Payscale : $15.50 - $19.50 per hour

SUMMARY :

Clerical - Front Desk greets and identifies patients and visitors coming into the office in reference to daily schedules. Verifies pre-visit documentation is current and complete. Also provides patient with post-appointment summary and schedules next appointment.

ROLE AND RESPONSIBILITIES :

Check patients in by collecting needed information required for visit

Assist self-patient check in with Kiosk

Verify demographics and insurance are current

Schedule patient for next office appointment and give summary when leaving office

Collect copay and balance due by patient

Complete daily scan of incoming mail and records

Completes daily cash out and deposit

Handles cash bag per policy

Work within designated tank to call patients

Maintain office cleanliness set by OSHA standards

Maintain strict HIPAA standards related to patient information

Participate and communicate in team meetings to identify and problem solve processes

May assist in other departments as needed

Any additional duties as assigned by management

Requirements

QUALIFICATIONS AND EDUCATION REQUIREMENTS :

At least six months of experience in a customer service role required

Experience in a medical office role preferred

High School Diploma or GED required

Associates Degree in related field preferred

PREFERRED SKILLS :

Excellent verbal and written communication skills

Medent experience preferred

Excellent customer service skills required

Strong attention to detail, organizational skills, and ability to prioritize and meet deadlines

Strong analytical and problem-solving skills

Proficient in Microsoft Suite

PHYSICAL REQUIREMENTS / WORKING CONDITIONS

Frequent sitting, standing, walking, and use of hands.

Occasionally bend, stoop, kneel, and lift up to 15 pounds.

Indoor office environment, free from excessive noise and dust.

We are an equal opportunity employer and welcome applicants from all backgrounds to apply.

If you meet the requirements and are interested in this opportunity, please submit your application today. We look forward to hearing from you!

Salary Description

15.50 - $19.50 per hour

Salary : $16 - $20

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