School-Based Housing Case Manager

Job Title: School-Based Housing Case Manager

Location: Spokane, District 81 Schools

Please apply via really.com! Selected candidates will be notified and interviews will take place on Monday, October 7th. These individuals will be contacted before Friday at 3 p.m. via really.com, the phone number provided on the submitted resume and/or text. Please specify your preferred method of communication on your submitted resume.

Location: 2002 E. Mission Ave., Spokane, WA (McKinney-Vento area)

Schedule: To Be Determined, aligns with assigned school bell schedule

Rate of Pay: minimum $22 (higher DOE)

Position Overview:

The School-Based Housing Case Manager is responsible for supporting and guiding families in our community who are experiencing housing instability or homelessness. This role focuses on working with school staff, McKinney-Vento liaisons, and other community members to identify students and families in need, and assist them in overcoming barriers to secure stable housing.

Family Promise’s case management approach is guest-driven and hands-on, with an emphasis on Trauma-Informed and Housing-First practices. Our aim is to engage all families in case management, even though it is not mandatory, and guide them towards achieving stable, permanent housing as swiftly as possible.

Key Responsibilities:

• Build strong, empathetic relationships with families, walking alongside them as they navigate homelessness or housing instability.
• Collaborate with school staff and McKinney-Vento liaisons to identify and connect with students and families in need of housing support.
• Apply Housing First principles to help families identify and address barriers to stable, permanent housing.
• Manage cases for qualifying families, ensuring thorough documentation and maintaining up-to-date case notes.
• Develop case plans and goals with families, checking in frequently and providing ongoing support.
• Uphold strict confidentiality and professional boundaries in all interactions with families.
• Report any unethical behavior or mistreatment to Shelter Supervisors, following mandatory reporting laws.
• Collaborate with the Family Services team to develop and maintain partnerships with community organizations and service providers.
• Attend community meetings, trainings, and mandatory staff meetings.
• Provide flexible support at the Family Promise Shelter, assisting with case management and other tasks as needed.
• Keep an updated schedule in the Google calendar and ensure timely communication with team members and families.

Qualifications:

• GED or High School Diploma required; Bachelor's degree in social services or related field preferred.
• Certification in a relevant field and de-escalation training preferred.
• 2 years of experience working with children, families, and diverse populations, particularly those experiencing homelessness preferred.
• Specialization in areas such as Housing, Employment/Income, or Child & Family Resources is a plus.
• Knowledge of how Spokane school districts work, district 81, or equivalent is helpful.
• Must be at least 21 years of age and able to pass required background checks.
• Ability to complete necessary training for Family Promise and partner programs, including school district requirements.
• Translation skills, being bilingual is a plus .

Skills & Qualities:

• High level of empathy, compassion, and social awareness.
• Strong multitasking abilities and adaptability in chaotic environments.
• Excellent collaboration and communication skills, both written and verbal.
• Emotional maturity, self-direction, and strong work ethic.
• Worked with at-risk or the homeless population before.
• Professional appearance and demeanor.
• Strong documentation skills and ability to handle conflict calmly and effectively.

Benefits - Please refer to the company employee handbook for details!

- Medical, dental and vision - Premera - 100% Employer Paid Premiums

- Supplemental benefits - life, long-term disability, accident coverage, etc.

- 120 hours of vacation per year, 52 hours sick per year

- Bereavement paid time-off

About Us:At Family Promise of Spokane, we believe that no child should ever experience homelessness. Our mission is to equip families and communities with the tools they need to end the cycle of homelessness: At Promise of Spokane, we believe that living out our core values is key to achieving our mission. These values guide our actions, interactions, and decisions every day. We invite you to embrace and embody these principles as part of our shared commitment:

• Be Radically Empathetic – We deeply understand the experiences of our clients and respond with genuine compassion.
• Be Intentional Innovators – We seek creative solutions to tackle the complex issue of homelessness.
• Be Collaborative Stewards – We work together with community partners and responsibly manage our resources to achieve lasting change.
• Be Accountable – We take ownership of our actions and continuously seek to learn and improve.
• Be Compassionately Competitive – We strive for excellence in service delivery, driven by our dedication to the families we serve.

Physical & Working Conditions:

• Active mobility for up to 2 hours at a time; ability to lift/move up to 25 pounds.
• An ability to bend, twist, push, pull, squat, climb stairs, etc.
• Primarily indoor work in schools, shelters, and offices, but may involve meeting with families in other settings.
• Potential exposure to varying weather conditions, cleaning chemicals, and chaotic environments.
• Client population may include individuals facing mental health issues, substance abuse, or gang involvement.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $22