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Chief Program Officer

Family Service Association of NEPA
Luzerne, PA Full Time
POSTED ON 1/17/2025
AVAILABLE BEFORE 4/16/2025

We are looking for a dynamic Chief Program Officer to join our leadership team. We pay 100% of the employee's premiums for health, dental, vision and life insurance. Benefits start day one. We also offer paid sick, annual and personal days and paid holidays and a 401(k).

Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.

QUALIFICATIONS : Masters Degree in a Social Service field, license eligible under the current Pennsylvania licensure regulations, with ten or more years of relevant experience in the delivery of social services. Minimum of eight years supervisory ability and administration skill required. Experience working with children and families in multi-disciplinary teams required. Good community networking skills, public speaking skills and written and oral communication skills required. Familiarity with personal computer word-processing and databases preferred. Knowledge of social media platforms (X, Instagram, Facebook and others) is key. Knowledge of website functionality is a plus. Understanding of EHR platforms is required.

GENERAL DUTIES : Responsible for programmatic leadership and direction of the agency’s programs. Regular and predictable attendance is an essential function of this position. Under the supervision of the Chief Executive Officer, the Chief Program Officer will have the following responsibilities :

I. ADMINISTRATION

  • Serves as a member of the Executive Management Team.
  • Participates in preparation and monitoring of program budgets.
  • Oversees application and allocation of program related grants.
  • Ensures compliance with program related grant requirements, including billing requirements for services rendered.
  • Attends Board of Directors Meetings.
  • Staffs the Program Advocacy Committee.
  • Collaborates with the Chief Executive Officer and other Senior Management Team members in organizational development.
  • Monitor the balance between funding and expenditures and report concerns to the Chief Executive Officer.
  • Responsible for the outcome of program objectives of the current strategic plan.
  • Coordinate with the Chief Executive Director grant writing and county program proposals.
  • Serve as the default on-call staff person for agency programs.

II. PROGRAM

  • Work with program Supervisors, Directors and staff to develop forms, procedures and workflow for each area of service.
  • Ensures compliance with agency policies and procedures as they relate to programs.
  • Monitors the achievement of program goals and objectives.
  • Identifies unmet needs of clients, conducts feasibility studies and develops new program initiatives when appropriate.
  • Ensures that local, state and national best practices and policies are followed in agency programs.
  • Conduct and supervise quality assurance, and outcomes measure analysis of agency programs.
  • Communicate all Anger in Relationships and BIS client information, client outcomes and program participation to appropriate referral source.
  • Attend all court hearings regarding Anger / BIS clients.
  • Support program staff in all related court procedures.
  • Develop plans to expand current programs and establish new programs.

    • III. PERSONNEL

  • Oversee the recruitment, orientation, and evaluation of Program Supervisors, Directors and staff in assigned programs.
  • Provide recommendations on the promotion, demotion, and termination of Program Supervisors, Directors and staff in assigned programs.
  • Provide supervision and evaluate annually the performance of Program Supervisors, Directors and staff in assigned programs.
  • Work with Program Supervisors and Directors to provide reports and information necessary for development of each program’s Personnel Plan.
  • Ensure professional development of program staff through mentoring, formal training, supervision and coordinating Grand Rounds.

    • IV. COMMUNITY

  • Serve on relevant community boards and committees concerned with human service issues, and communicate and facilitate the FSA service mission.
  • Represent FSA in selected public relations and public education activities.
  • Develop and maintain statistical reports that will provide FSA and other cooperating community agencies with sufficient information to assess social problems and plan appropriate service.
  • Participate in community events such as health fairs, advocacy, and fundraising in support of the FSA service mission.
  • Participates with other agencies in developing and coordinating assessment of social programs in the community and developing appropriate service solutions.
  • Establish working relationships with community agencies and services.
  • Promote Agency programs on social media and Agency website.

    • Job Type : Full-time

    Pay : $65,000.00 per year

    Benefits :
  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

    • Schedule :

  • Monday to Friday

    • Work Location : In person

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    Salary : $65,000

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