What are the responsibilities and job description for the CRM Support Specialist I position at FamilyLife?
Job Description
Pay: $44,219 min
Full Time. Location: On-site, Orlando, FL
Ministry: FamilyLife
Cru has a long-standing history of being a pioneer in world Christian Missions. We are looking for the most talented individuals with a passion to see the Gospel of Jesus Christ proclaimed to the nations. Come use your God-given talents to help do this!
Our teams at Cru Headquarters are committed to praying for and with each other. Your faith isnt just something apart from who you are its an integral part of you. Here at Cru we want you to use your gifts to further the Kingdom each day.
The Kind Of Work Youll Be Doing
The CRM (Constituent Relationship Management) Support Specialist 1 monitors the CRM software for the the Donor Department to improve donor communication and fund appeal marketing. The CRM Specialist's responsibility is to maximize the efficiency of data in Salesforce to improve donor care and communication. The CRM Specialist's role affects data tracking, donations, fundraising, donor communication, and brand image.
Pay: $44,219 min
Full Time. Location: On-site, Orlando, FL
Ministry: FamilyLife
Cru has a long-standing history of being a pioneer in world Christian Missions. We are looking for the most talented individuals with a passion to see the Gospel of Jesus Christ proclaimed to the nations. Come use your God-given talents to help do this!
Our teams at Cru Headquarters are committed to praying for and with each other. Your faith isnt just something apart from who you are its an integral part of you. Here at Cru we want you to use your gifts to further the Kingdom each day.
The Kind Of Work Youll Be Doing
The CRM (Constituent Relationship Management) Support Specialist 1 monitors the CRM software for the the Donor Department to improve donor communication and fund appeal marketing. The CRM Specialist's responsibility is to maximize the efficiency of data in Salesforce to improve donor care and communication. The CRM Specialist's role affects data tracking, donations, fundraising, donor communication, and brand image.
- Assist users with basic functions and data management within CRM, typically involving data entry, account updates and resolving simple end-user inquiries. Assist users with basic functions and data management within CRM, typically involving data entry, account updates, and resolving simple end-user inquiries.
- Provide basic end-user training for new staff on using the CRM system and provide paths for further training opportunities.
- Maximize characteristics and benefits of the CRM system including, but not limited to, ensuring CRM data is accurate and reliable while generating simple reports and dashboards from the CRM data as needed.
- Collaborate with the Donor Operations Team in suggesting and implementing standards, policies, and procedures of CRM usage for the Donor Development Team.
- Routinely perform data cleansing to ensure data accuracy, consistency, and integrity across all systems organizationally wide.
- Assist Operations Manager and Team with various administrative and operational tasks.
- 2 year/AA degree preferably in business, communication, computer related fields, and /or marketing.
- 1 year experience in Salesforce and office setting.
Salary : $44,219
