IT Ops Shift Lead

ABOUT FANDUEL

FanDuel Group (“FanDuel") is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media.

FanDuel has a presence across all 50 states with approximately 17 million customers and 28 retail locations. FanDuel is based in New York with offices in New Jersey , Georgia, California, Oregon, Canada and Scotland.

Its networks FanDuel TV and FanDuel are broadly distributed on linear cable television and through its relationships with leading direct-to-consumer over-the-top platforms.

FanDuel Group is a subsidiary of Flutter Entertainment plc, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

THE ROSTER

At FanDuel, we give fans a new and innovative way to interact with their favorite games, sports and teams. We’re dedicated to building a winning team and we pride ourselves on being able to make every moment mean more, especially when it comes to your career. So, what does “winning” look like at FanDuel? It’s recognition for your hard-earned results, a culture that brings out your best work—and a roster full of talented coworkers. Make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From creatives professionals to cutting edge technology innovators, FanDuel offers a wide range of career opportunities, best in class benefits, and the tools to explore and grow into your best selves. At FanDuel, our principle of “We Are One Team” runs through all our offices across the globe, and you can expect to be a part of an exciting company with many opportunities to grow and be successful.

THE POSITIONOur roster has an opening with your name on it

IT Operations are the 24*7 first line support function for FanDuel Technology. The team monitor and support all FanDuel customer facing products and services and their underlying infrastructure and applications by

- proactively monitoring our products and services 24/7 for any deviations from normal operating levels.

- reacting immediately in the event of an incident and driving resolution of that incident in the shortest time possible.

- communicating clearly with our product stakeholders in the event of a significant incident.

- building trusting relationships with product and technology stakeholders and always being available, approachable, responsive and engaging.

The Shift Leads primary function is to ensure the health of FanDuel customer facing products and react quickly to any incidents that arise on your shift pattern. The role involves working closely with other Operations teams, Engineering teams within FanDuel and Flutter to champion operational excellence to identify opportunities to deliver more value.

THE GAME PLANEveryone on our team has a part to play

• Oversee shift activities, ensuring appropriate workload management and task allocation.


• Serve as the senior point of contact for external queries during shifts.


• Ensure high-quality communication from IT Operations.


• Function as an internal escalation point and advocate for IT Operations support engineers.


• Contribute to shift planning.


• Help define and maintain shift reporting for key IT Operations activities.


• Lead Continual Service Improvement initiatives by working with key stake holders.


• Lead, coach, and motivate IT Operations Engineers to meet key KPIs and service level agreements.


• Direct line management including conducting performance appraisals and reviews for shift members.


• Manage the development and execution of team development plans for retaining and progressing team members.


• Support the IT Operations Director in implementing processes and procedures to ensure customer satisfaction.

THE STATSWhat we're looking for in our next teammate

• Strong communicator, both verbal and written with experience preparing for and presenting to management groups – ability to communicate with technical and non-technical audiences at all levels of the organization.


• Team player, who strives to maximize team and departmental performance.


• Creates a climate where team members are curious, try out improvements, learns and adapts


• Ability to lead, inspire, motivate and line manage a shift team


• Management of priorities and deliverables for your shift


• Agility, drive, output and performance under pressure


• Ability to cover 24/7 shift rota, including nights and weekends and bank holidays

PLAYER BENEFITSWe treat our team right

From our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employees get as much out of FanDuel as we ask them to give. Competitive compensation is just the beginning. As part of our team, you can expect:

• An exciting and fun environment committed to driving real growth


• Opportunities to build really cool products that fans love


• Mentorship and professional development resources to help you refine your game


• Be well, save well and live well - with FanDuel Total Rewards your benefits are one highlight reel after another 

FanDuel is an equal opportunities employer and we believe, as one of our principal states, “We Are One Team!”  We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, Veteran status, or another other characteristic protected by state, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included.  We want our team to include diverse individuals because diversity of thought, diversity of perspectives, and diversity of experiences leads to better performance.  Having a diverse and inclusive workforce is a core value that we believe makes FanDuel stronger and more competitive as One Team!

The applicable hourly range for this position is $39.00/hr - $45.00/hr, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes paid personal time off and 14 paid company holidays. FanDuel offers paid sick time in accordance with all applicable state and federal laws.