What are the responsibilities and job description for the Client/Member Service Compliance & Education position at Farm Bureau Financial Services?
Client / Member Service Compliance & Education
Who We Are : With Farm Bureau Financial Services, our client / members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take. We're proud of our more than 80-year commitment to protecting the livelihoods and futures of our client / members and creating an atmosphere where our employees thrive.
What You'll Do : As the Client / Member Service Compliance & Education you will manage the design and implementation efforts related to Quality Assurance and Training for the Client / Member Service Department. This includes ensuring that training is compliant with best practices, overseeing new hire and lifecycle training programs and processes, development of training measure to identify opportunities for improvement within the process, utilizing results to provide feedback to leadership, assisting with the development of training to improve quality. Responsibilities also include managing the training and quality assurance programs for the Multiline Contact Center, PC Billing, Membership Administration, and MRO Distribution Services.
What It Takes to Join Our Team :
- College degree or equivalent plus 7 years of relevant experience is required. Contact Center and Billing experience preferred.
- Experience with PowerBI.
- Analytical, problem solving, decision-making and organizational skills required.
- Must keep current with new customer experience technologies / systems, as well as training tools and techniques use din other areas of the company.
- Must keep up-to-date regarding legislation, statutes, rules / regulations, and case law for all eight states.
- Must have experience facilitating groups, public speaking, presentation skills and coaching individuals.
What We Offer You : When you're on our team, you get more than a great paycheck. You'll hear about career development and educational opportunities. We offer an enhanced 401K with a match, low cost health, dental, and vision benefits, and life and disability insurance options. We also offer paid time off, including holidays and volunteer time, and teams who know how to have fun. Add to that an onsite wellness facility with fitness classes and programs, a daycare center, a cafeteria, and for many positions, even consideration for a hybrid work arrangement. Farm Bureau....where the grass really IS greener!
Work Authorization / Sponsorship
Applicants must be currently authorized to work in the United States on a full-time basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not able to sponsor OPT status.=
If this sounds like you, apply today!
