What are the responsibilities and job description for the Insurance Customer Service Representative position at Farm Bureau Insurance?
Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and ensuring customer satisfaction. This is a full-time position with opportunities for growth and advancement.
Duties:
- Answer incoming customer inquiries via phone, email, and chat
- Provide accurate and timely information regarding products, services, and promotions
- Assist customers with placing orders, processing returns, and resolving any issues or concerns
- Utilize effective phone etiquette to ensure professional and courteous communication
- Conduct outbound calls to follow up with customers and provide additional support or information
- Upsell products or services to maximize sales opportunities
- Perform data entry tasks to update customer records and maintain accurate information
Experience:
- Previous experience in customer service or a related field is preferred
- Strong communication skills, both verbal and written
- Ability to effectively communicate with customers from diverse backgrounds
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- Proficient in data entry and computer skills
- Sales experience or the ability to upsell products is an advantage
At our company, we value our employees and offer competitive benefits including:
- Competitive pay based on experience
- Comprehensive training program to ensure success in the role
- Opportunities for career growth and advancement within the company
- A supportive work environment that promotes teamwork and collaboration
If you are a dedicated individual with excellent customer service skills, we would love to hear from you. Apply today to join our team as a Customer Service Representative!
Job Types: Full-time, Part-time
Pay: $18.00 - $20.00 per hour
Expected hours: 24 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- On-the-job training
- Paid time off
Shift:
- 8 hour shift
Work Location: In person
Salary : $18 - $20