What are the responsibilities and job description for the Customer Service Representative (PSO) position at Farmers Insurance Group?
We are Farmers!
Join a team of diverse professionals at Farmers to acquire skills on the job and apply your learned knowledge to future roles at Farmers. Farmers Insurance also offers extensive training opportunities through the award winning University of Farmers named by Training magazine amongst top 10 corporate training units in the world.
Job Summary
Essential Job Functions
- Analyze, clarify and resolve intermediate policy and account related questions from internal and external customers. - Reviews problems and communicates with appropriate personnel to obtain information when necessary. - Responds to customer inquiries through appropriate mediums. - Attains performance level standards as outlined in performance objectives. - Continues to build personal skill set by participating in in-house or outside insurance / industry related courses / seminars as deemed necessary to expand product / system knowledge. - Stays current with relevant product(s). - Understands and strives to support organization’s overall strategy. - Models Farmers core values. - Performs other duties as assigned.
CORE COMPETENCIES
- Business Results: Meets individual performance, metrics and goals.
- Innovation: Identifies and suggests innovative process changes to support business practices.
- Communication: Above average written and verbal communication skills.
- Job Knowledge: Intermediate billing, underwriting guidelines and policy processing.
- Team Work: Accepts feedback when offered to reach full potential and works well with others in addition to incorporating best practices from others.
Physical Actions
Physical Environment
Education Requirements
Experience Requirements
Special Skill Requirement
Additional Qualification
Job Location(s): US - MI - Caledonia KM1, US - MI - Grand Rapids, US - OH - Cleveland, US - TX - Dallas-DallasPy, US - TX - Waco
