Customer Service Representative

Job Description: Farmers Insurance in Newington, CT is currently hiring part-time customer service representative to service insurance policies and provide professional customer service. The ideal candidate for this position should be looking to start and build a career in insurance and financial services, must have a pleasant and likeable attitude, be outgoing and sociable, and have a strong work-ethic with a “take-charge” attitude. Individual will directly contribute to and support sales goals for the agency or specialist department as communicated from the agent to meet long-term and short-term goals for agency growth. This includes new business, cross-sell opportunities, customer-service, retention and profit goals. Essential Job Functions: Duties including but not limited to:

• Coordinates with the agent and/or operations manager to provide assistance in determining proper coverage.
• Billing.
• Accurately take customer message and follow-up.
• Setup appointment, explain product and services, insurance policy due date reminders, appointment reminders, and payment reminders.
• Use computer to document customer details, update credit card information, payment details.
• Proficiency to multi-task, follow-thru and follow-up.
• Professional phone etiquette.
• Maintains knowledge of new products and initiatives. Pursues a program for development of personal and business skills.
• Actively solicits expiration dates from new clients and prospects.
• Develops agency relationship with existing clients.
• Meets the production requirements and goals assigned by the agent or agency manager.
• Ability to make decisions in accordance with established practices and procedures.
• Maintenance of client relationship.
• Performs other duties as assigned.
• Work well with other employees and is a team player with a positive attitude.

Responsibilities and Requirements Core Competencies: 1 years successful customer service experience.

• Business Results — ability to meet individual performance metrics and goals.
• Drive and Productivity — ability to bring about great results from ordinary circumstances, prepare for problems or opportunities in advance and undertake additional responsibilities and respond to situations as they arise without supervision.
• Innovation — accepts innovation and improvement recommendations.
• Communication — acceptable verbal and written communication skills.

Additional Information: Physical Actions: Besides some sedentary work, job duties require some or all of the following physical activities: standing, carrying/lifting up to 25 pounds, seeing and hearing, walking, reaching, pushing and pulling, and speaking, reading, and writing.

Physical Environment: Required job duties are normally performed in a climate-controlled office environment.

Preferred Skills and Abilities: High school education. Previous customer service experience highly preferred. Ideal candidate will have basic PC skills, email, MS-Word/MS-Excel, basic math skills, strong analytical capability, conflict resolution skills and strong verbal and written communication skills.

Compensation: Hourly wage. Compensation will depend on prior experience. Group benefits program available for agency employees.

Job Type: Part-time

Pay: $35,000.00 - $40,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Shift:

• Day shift
• Rotating shift

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• Insurance Property & Casualty License (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person

Salary : $35,000 - $40,000