What are the responsibilities and job description for the Licensed Customer Service Representative position at Farmers Insurance?
Join Our Team as a Licensed Insurance Customer Service Representative!
Are you a customer-focused individual with a passion for helping others and a valid insurance license? Do you thrive in a dynamic environment where you can make a real difference in people's lives? If so, we want to hear from you!
Seagreaves Insurance is a reputable and growing insurance agency committed to providing exceptional service and tailored solutions to our valued clients in the Capitola area and beyond. We are seeking a highly motivated and detail-oriented Licensed Insurance Customer Service Representative to join our dedicated team.
What You'll Do:
- Provide outstanding customer service to existing and potential clients via phone, email, and in-person.
- Answer inquiries regarding policy coverage, billing, claims, and other insurance-related matters.
- Process policy changes, endorsements, cancellations, and renewals accurately and efficiently.
- Assist clients with the claims process, providing guidance and support.
- Identify opportunities to cross-sell and up-sell appropriate insurance products and services.
- Maintain accurate client records and documentation.
- Collaborate effectively with other team members and insurance carriers.
- Stay up-to-date on industry regulations and product knowledge.
- Adhere to all company policies and procedures.
What You'll Bring:
- Valid California Insurance License Property and Casualty
- Proven experience in a customer service role, preferably within the insurance industry.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong attention to detail and organizational abilities.
- Proficiency in using computer systems and relevant software.
- A positive attitude, empathy, and a genuine desire to assist clients.
- Ability to work independently and as part of a team.
- High school diploma or equivalent; some college coursework preferred.
What We Offer:
- Competitive salary
- Opportunities for professional development and growth.
- A supportive and collaborative work environment.
- The chance to work with a well-established and respected agency in the Soquel community.
- Paid Time Off
If you are a motivated and licensed insurance professional looking for a rewarding career opportunity, we encourage you to apply!
Seagreaves Insurance is an Equal Opportunity Employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.We look forward to hearing from you!
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- On-the-job training
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Soquel, CA 95073 (Preferred)
Ability to Relocate:
- Soquel, CA 95073: Relocate before starting work (Preferred)
Work Location: In person
Salary : $20 - $23
