What are the responsibilities and job description for the Customer Service Representative position at Farmers?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional service to our clients and ensuring their needs are met effectively. The ideal candidate will possess strong communication skills, a customer-focused attitude, and the ability to handle various tasks in a fast-paced environment.
Responsibilities
- Provide outstanding customer service by addressing inquiries and resolving issues promptly.
- Assist clients with product information, order processing, and account management.
- Perform data entry tasks accurately to maintain up-to-date client records.
- Handle cash transactions with precision and ensure compliance with company policies.
- Utilize phone etiquette to communicate professionally with customers and colleagues.
- Analyze customer feedback to identify areas for improvement in service delivery.
- Support sales initiatives by promoting products and services during customer interactions.
- Collaborate with team members to enhance overall customer support experience.
Experience
- Previous experience in client services or customer support is preferred.
- Proficiency in data entry and familiarity with computerized systems.
- Strong cash handling skills are a plus.
- Excellent phone etiquette and communication skills in English are essential.
- Ability to analyze situations effectively and provide appropriate solutions.
- A background in sales or retail is advantageous but not mandatory.
Join us as we strive to deliver exceptional service and build lasting relationships with our customers!
Job Type: Full-time
Pay: $3,800.00 - $4,526.00 per month
Benefits:
- Paid time off
Shift:
- Day shift
Ability to Commute:
- Brentwood, TN 37027 (Preferred)
Ability to Relocate:
- Brentwood, TN 37027: Relocate before starting work (Preferred)
Work Location: In person
Salary : $3,800 - $4,526
