What are the responsibilities and job description for the UPSCALE RESTAURANT HOST position at Farmington Country Club?
Job Summary: Responsible for delivering consistent, high quality service to our members and their guests in a friendly, professional, and efficient manner. Responsible for maintaining reservations, answering phone calls, evenly seating throughout the dining room and handling a waitlist in an upscale dining restaurant.
Responsibilities
Responsibilities
- Greet members immediately upon entry with a smile and by name
- Follow staff checklists for opening, side-work, and closing duties
- Offer to hang coats, hats and umbrellas
- Offer extra assistance to the elderly and handicapped
- Answer the phone according to Farmington standards
- Maintain Open Table software with accurate cover count, server assignments, and waitlist.
- Communicate with members by quoting appropriate wait times and providing updates
- Provide appropriate menus and a wine list to each table
- Inform Chef De Cuisine and Blue Ridge Room Manager of the number of menus in the dining room at all times
- Keep all menus up-to-date and clean, inside and out
- Be knowledgeable about the menu in order to provide accurate information to diners
- Communicate and assist other Floor Teammates. Assume busser, runner or server duties as needed
- Follow Club and department safety and sanitation procedures
- Clear Open Table software and return iPad to lockbox at the end of the shift
- Attend staff pre-shift meetings and staff trainings
- Advise managers of member concerns and suggestions
- Report lost and found items to the managers
- Complete other duties as assigned thoroughly and in a timely manner
- Be well-informed about club activities; answer questions knowledgeably and professionally
- A minimum of three months of similar food service experience in a restaurant, resort, hotel or club environment
- Strong teamwork and communications skills
- Must be 16 years of age or older
- Physical stamina to walk and stand for extended periods
- Strong interpersonal and communication skills with the ability to work effectively in a collaborative environment
- Excellent organizational skills and the ability to multitask, prioritize, and meet deadlines in a fast-paced setting
- A professional appearance and demeanor that reflects the club’s standards
- A proactive, positive attitude and willingness to assist wherever needed during service
