Program Operations Manager

Farrell Insulation is a leader in providing high-quality weatherization solutions to enhance energy efficiency, comfort, and cost savings for homeowners and businesses. We are seeking a dynamic and experienced Program Operations Manager to oversee operations, sales, and quality control for our growing weatherization programs. Based in Cincinnati, Ohio, this role spans multiple surrounding territories, offering an exciting opportunity to lead innovation, deliver exceptional customer experiences, and foster a culture of safety and collaboration

Key Responsibilities

• Operations Management: Oversee all aspects of weatherization projects, ensuring deadlines, budgets, and quality standards are consistently achieved.
• Sales Oversight: Collaborate with the sales team to align customer expectations, product offerings, and project timelines effectively.
• Quality Control: Develop and enforce stringent quality control measures to ensure top-tier service and workmanship.
• Process Optimization: Identify and implement strategies to streamline operations, boost efficiency, and reduce costs while maintaining exceptional quality standards.
• Team Leadership: Mentor, lead, and support technicians, sales representatives, and administrative staff to foster a positive and collaborative workplace culture.
• Health & Safety: Ensure compliance with OSHA safety regulations and embed safety as a core value across all operations.
• Customer Satisfaction: Serve as a key point of contact for customers, addressing concerns and exceeding expectations.
• Reporting & Analysis: Monitor and analyze performance metrics, including production timelines, customer satisfaction, and operational costs, and provide regular reports to senior management.

Travel Requirements

This role involves regular travel to job sites across Cincinnati, Ohio and surrounding cities. Overnight stays will be required based on program demands and operational needs.

Why Join Farrell Insulation?

• Competitive Compensation & Benefits: We offer a competitive salary, health benefits, retirement plans, and opportunities for professional development.
• Work-Life Balance: Flexible work hours and paid time off ensure a healthy work-life balance.
• Impactful Work: Make a tangible difference in the community by improving energy efficiency and sustainability.
• Positive Culture: Join a team that values safety, collaboration, and professional growth.

Qualifications

• Experience: Minimum of 5 years in operations or program management, preferably in construction, weatherization, or home improvement industries. Strong knowledge of energy efficiency practices and building sciences is a plus.
• Leadership: Proven ability to lead teams, foster collaboration, and achieve measurable results.
• Problem-Solving Skills: Strong analytical and proactive approach to identifying and executing process improvements.
• Project Management: Demonstrated ability to manage multiple projects simultaneously, meeting deadlines and exceeding customer expectations.
• Health & Safety: Familiarity with OSHA regulations and a commitment to workplace safety.
• Communication Skills: Excellent verbal and written communication skills for interacting with customers, team members, and senior leadership.

Preferred Qualifications

• Technical Knowledge: Familiarity with weatherization techniques, energy audits, and building performance assessments.
• Certifications: Relevant certifications in project management, weatherization, or construction management (e.g., BPI, LEED, PMP).
• Software Proficiency: Experience with project management tools, CRM systems, and the Microsoft Office Suite.

Join Our Team

Are you a driven leader ready to make a significant impact in a growing industry? Join Farrell Insulation as our Program Operations Manager and play a key role in enhancing energy efficiency and delivering exceptional service across Ohio, and surrounding territories.

Job Type: Full-time

Pay: $65,000.00 - $85,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Overtime
• Weekends as needed

Ability to Relocate:

• Cincinnati, OH 45274: Relocate before starting work (Required)

Work Location: In person

Salary : $65,000 - $85,000