Truck Dispatch Coordinator

We are seeking a Truck Traffic Controller to join our team! You will perform clerical and administrative functions in order to drive company success.

Daily Operations:

• Start the day opening GPS and alerting first customers that trucks are en route.
• Review previous day's operations to confirm start and stop times match the GPS records.
• Open all necessary tabs and systems for the day's tasks.
• Respond to overnight HeyMarket messages promptly and update spreadsheets accordingly.
• Check Jotform for new submissions, copy relevant information to the designated spreadsheet, and approve submissions on JotForm.

Daily Meetings and Prioritization:

• Participate in daily meetings to review previous day's jobs, record statistics installed, and chart customers who require rescheduling, follow-ups, or new appointments.
• Meet with supervisor to determine daily priorities, schedule adjustments, and site openings.

Customer Communication:

• Communicate effectively with customers by calling or texting them when the truck is en route.
• Make continuous calls and texts to customers who are not present for their appointments or are unreachable.
• Answer the mainline phone for customer inquiries, thermostat complaints, internal issues, scheduling adjustments, and appointment cancellations.
• Handle customer complaints promptly and professionally.

Administrative Tasks:

• Add new leads to the designated spreadsheet as they come through Jotform and check the schedule for available days.
• Schedule two-day and one-day reminder texts for upcoming appointments.
• Update Weekly Scorecard every Monday evening.
• Set up phone schedules for holidays, ensure administrative staff are connected to the phone for out-of-office hours, and switch to manager after-hours.
• Attend to miscellaneous tasks such as labeling thermostats, scheduling reminders for oil changes, and developing new Google review responses with supervisor's assistance.
• Work with landlords/residents to determine home qualifications and coordinate scheduling on the same day where possible.

Requirements:

• High school diploma or equivalent; additional education or relevant certifications are a plus.
• Proven experience in customer service or a similar role.
• Excellent communication skills, both verbal and written.
• Strong organizational and multitasking abilities.
• Proficiency in using various software applications such as GPS, HeyMarket, JotForm, and Google Suite.
• Ability to work independently and as part of a team.
• Willingness to adapt to changing priorities and a fast-paced work environment.
• Attention to detail and a customer-focused mindset.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Microsoft Office: 1 year (Required)
• Administrative experience: 2 years (Required)

Ability to Relocate:

• Salisbury, NC 28147: Relocate before starting work (Required)

Work Location: Hybrid remote in Salisbury, NC 28147

Salary : $16 - $20