Alarm Dispatch Operator

Looking for a company invested in growing their employees and culture? The team atmosphere which makes you feel like it’s an extension of your family? Security Central is the place for you!

About Us:
Security Central is a family-owned and operated business, proudly serving our community since 1963. We specialize in life safety monitoring services, including burglar, fire, medical, panic, video verification and more. Our mission is to protect what you value most by delivering unparalleled customer service through our Diamond Level services. With a boutique mindset, we value quality touchpoints and interactions with every customer.

Come join this excellent team where you will build lasting relationships and feel you are making a difference!

Location:
316 Security Drive Statesville, NC 28677
Remote Not Available

Position:
Entry Level - Emergency Dispatcher

Employment Type:
Non-Exempt

Why You’ll Appreciate Working Here:

· Supportive Team Environment: Collaboration is key in this role, and you’ll have the backing of a team that understands the importance of working together, especially in high-responsibility situations.

· Comprehensive Paid Training: We provide thorough, paid training to ensure you’re fully prepared and confident in your role from day one.

· Opportunities for Growth: We encourage continuous learning and professional development, offering avenues to enhance your skills and advance within the company as we continue to grow.

· Recognition of Contributions: Your hard work and dedication will not go unnoticed. We regularly acknowledge efforts through our team recognition programs.

· Referral Incentives: Help us grow our team by referring other dedicated professionals and earn incentives in the process.

· Wellness Programs: We understand the demands of this role and offer wellness initiatives to support your overall well-being and help manage stress.

· Inclusive Work Culture: While the work can be challenging, we foster an environment of inclusivity, respect, and camaraderie, with opportunities for team activities and a relaxed dress code.

· Convenient On-Site Amenities: Our on-site snack market provides a variety of options to help keep you energized throughout your shifts.

Benefits:

· Medical, Dental, Vision, Accidental Injury, and Life Insurance

· Short-Term Disability

· Paid Time Off (PTO)

· 401K with Company Match

Schedule & Starting Pay:

· Day Shift: 7am - 3pm | $16.00/hour

· Evening Shift: 3pm - 11pm| $16.50/hour

· Night Shift: 11pm - 7am| $17.00/hour

Your Responsibilities:

As a Dispatcher, you will play a critical role in ensuring the safety of our customers. Your responsibilities include:

· Monitoring and processing alarms, trouble signals, and supervisory signals as they are received.

· Determining and contacting the appropriate authorities—police, fire, or medical—based on the situation.

· Placing outgoing calls to verify alarms, dispatch the correct authorities, and notify responsible parties.

· Maintaining clear and calm communication with customers.

· Accurately documenting all responses in our alarm monitoring software.

What We’re Looking For:

· High School Diploma or GED

· No previous experience required; comprehensive training provided

· Ability to pass a drug screen and criminal background check

· Availability to attend mandatory training for 3 weeks (Mon - Fri, 9am - 4:30pm)

· Authorization to work in the United States

· Must be at least 18 years old

· Strong customer service skills, with an ability to remain calm and professional under pressure.

Ready to Join Us?

Applications are reviewed as they come in—apply now to secure your spot on our dedicated team at Security Central! Start making a difference in your community and your career today.

For More Information:

Visit us at https://www.security-central.com to learn more about our company and the role.

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Night shift

Application Question(s):

• Can you work weekends and holidays?
• Are you authorized to work in the United States?
• Can you pass a drug screen?
• Do you have a High School Diploma or GED ?
• The Alarm Systems Licensing Board bonds us with the State of North Carolina, therefore clean backgrounds are required. A thorough investigation is conducted on state and federal backgrounds using finger prints. Have you ever been convicted of, pled guilty or no contest to a misdemeanor crime at any point since the age of 18 years old?
• The Alarm Systems Licensing Board bonds us with the State of North Carolina, therefore clean backgrounds are required. A thorough investigation is conducted on state and federal backgrounds using finger prints. Have you ever been convicted of, pled guilty or no contest to a felony crime at any point since the age of 18 years old?
• Are you at least 18 years old ?
• Can you work at our on-site location at 316 Security Drive Statesville, NC 28677 ? (Remote Not Available)
• Have you ever had a phone screen or on-site interview with Security Central? If so, when ?
• Have you ever been hired by Security Central ? If so, when ?
• Our next available training class begins February 10 . This is a 2 week paid training program at $14 a hour. It is Monday to Friday from 9 am to 4:30 pm. If hired, would you be able to attend all dates?

Work Location: In person

Salary : $16 - $17