What are the responsibilities and job description for the Patient Care Specialist position at Fast Pace Health?
Patient Care Specialist (Medical Receptionist) at Fast Pace Health
The Patient Care Specialist plays a vital role in ensuring effective patient care by providing administrative support. This involves managing patient registration, insurance verification, and delivering exceptional customer service in a compassionate environment.
Responsibilities:
- Demonstrate a high level of Customer Service to greet, register, and discharge all patients.
- Ability to cross train and assist with back-office duties as needed within scope of practice.
- Accurately collect and input patient demographics and financial information at the time of registration for all patients.
- Verifies and updates all patient insurance information at the time of registration.
- Maintains strong knowledge of Medical Insurance Plans including co-pays, deductibles, and coverage limits.
- Stays up to date with all changes to Government and Commercial Insurance Plans.
- Maintains a high-level understanding and knowledge of the Fast Pace Self-Pay program.
- Collects all insurance, co-pays or deductibles, or Self-Pay amounts at the time of registration of each patient.
- Answers the phone with a polite, patient-centered manner demonstrating a commitment to positive patient experiences through outstanding Customer Service.
- Maintains Fast Pace Customer Service levels and facilitating patient flow by notifying the provider of patient's arrival, being aware of delays, and communicating with patients and clinical staff appropriately.
- Retrieves, faxes, or mails medical records to primary care providers as needed. Coordinate medical records process for continuation of care.
- Willing to cross-train on back-office clinical skills in order to perform in a cross-functional role as needed.
- Completes all mandatory compliance training and consistently follows processes and procedures to maintain compliance standards.
Requirements:
- High School Diploma or its equivalent with a current CPR license and at least 1 year of customer experience, preferably urgent care.
- Intermediate computer skills, which include typing 70-100 words per minute, knowledge of Microsoft Office including Word and Excel. Intermediate skills in Excel including basic formulas and V lookup.
Fast Pace Health is an Equal Opportunity Employer:
Fast Pace Health is committed to creating an inclusive environment for the benefit of our employees, patients, and communities. We are an equal opportunity employer and welcome job applications from qualified individuals without regard to race, creed, color, ancestry, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, veteran status, marital status, parental status, genetic information, or any other legally protected characteristics or conduct.
