What are the responsibilities and job description for the Patient Care Specialist position at Fast Pace Health?
Patient Care Specialist (Medical Receptionist)
The Patient Care Specialist plays a vital role in ensuring exceptional patient care by providing administrative support and maintaining a welcoming environment.
Responsibilities:
- Demonstrate excellent customer service skills to greet, register, and discharge patients
- Ability to cross-train and assist with back-office duties as needed
- Accurately collect and input patient demographics and financial information
- Verify and update patient insurance information
- Maintain strong knowledge of medical insurance plans and stay up-to-date on changes
- Collect insurance, co-pays, or deductibles at the time of registration
- Provide phone support with a patient-centered manner
- Maintain fast pace customer service levels and facilitate patient flow
- Retrieve, fax, or mail medical records as needed
- Will to cross-train on back-office clinical skills
- Complete mandatory compliance training and maintain compliance standards
- Maintain friendly relations with clients and employees
- Perform physical, cognitive, and environmental functions of the position
Requirements:
- High School Diploma or equivalent with a current CPR license
- At least 1 year of customer experience, preferably urgent care
- Intermediate computer skills, including typing 70-100 words per minute
- Knowledge of Microsoft Office, including Word and Excel
