What are the responsibilities and job description for the Broadband Support Specialist position at Fastwyre Broadband?
About Us:
Fastwyre Broadband is committed to revolutionizing the telecommunications industry with innovative solutions and unparalleled customer support. We strive to create an environment where our employees feel valued, supported, and empowered to excel in their roles.
The Role:
We are looking for a talented Customer Service Representative who shares our passion for delivering outstanding customer experiences. In this role, you will play a critical part in ensuring our customers receive the support they need to succeed.
Responsibilities:
* Deliver exceptional customer service by resolving issues efficiently and effectively
* Identify and capitalize on revenue opportunities through proactive engagement with customers
* Collaborate with internal teams to ensure seamless service delivery and minimize disruptions
* Stay up-to-date on product knowledge and technical requirements to provide informed support
* Develop strong relationships with customers to drive loyalty and retention
Qualifications:
* High school diploma or equivalent required; 1 year customer service/sales experience preferred
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
Benefits:
* Competitive salary range: $14-16 yearly
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
Fastwyre Broadband is committed to revolutionizing the telecommunications industry with innovative solutions and unparalleled customer support. We strive to create an environment where our employees feel valued, supported, and empowered to excel in their roles.
The Role:
We are looking for a talented Customer Service Representative who shares our passion for delivering outstanding customer experiences. In this role, you will play a critical part in ensuring our customers receive the support they need to succeed.
Responsibilities:
* Deliver exceptional customer service by resolving issues efficiently and effectively
* Identify and capitalize on revenue opportunities through proactive engagement with customers
* Collaborate with internal teams to ensure seamless service delivery and minimize disruptions
* Stay up-to-date on product knowledge and technical requirements to provide informed support
* Develop strong relationships with customers to drive loyalty and retention
Qualifications:
* High school diploma or equivalent required; 1 year customer service/sales experience preferred
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
Benefits:
* Competitive salary range: $14-16 yearly
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
Salary : $14 - $16
