What are the responsibilities and job description for the IT Manager position at Favor Delivery?
The IT Manager role is a service-oriented, foundational pillar responsible for working cross-functionally with every department within the organization to improve the systems we work with daily. They are responsible for supporting corporate IT design, development and maintenance. This role will be responsible for one or more of the functions within IT - process automation, device management, vendor account management, virtualization, wireless systems, office networking, AV and video conferencing, facilities technology, IT support, software procurement, and software license provisioning and rationalization.
What You'll Do
Where you’ll work: This is a hybrid role, meaning you’ll work from home roughly three days per week and collaborate with other team members in person at our HQ in Austin, Texas for the remaining work days. No matter where you work best, we foster an inclusive and flexible environment to support our workforce.
Benefits: We offer premium health, vision, dental, and life insurance, alongside 401(k) options. We go beyond the basics, while also throwing in Favor delivery fee credit and H-E-B discounts!
Paid time off (PTO): We offer unlimited PTO for salaried employees (that’s actually unlimited) and ample vacation time to all team members.
Learning and development: We encourage personal growth and education through Intern(al)ships and Learning Labs taught by Favor team members and external facilitators.
Community: Whether you’re an avid cyclist, dog lover, or Magic enthusiast, there’s a group for you here. We foster community through Employee Resource Groups (ERGs), company-wide events, happy hours, and regular connection opportunities.
Diversity, equity, and inclusion: At Favor, we believe that to be the best delivery app in Texas, we need to represent all Texans. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives, and we are an equal opportunity employer. We review all resumes and qualifications with an open mind and encourage you to apply if this role interests you!
In addition, as a candidate, if you require any accommodations throughout the recruitment process, simply let your recruiter know! Our talent acquisition team will work with you directly to ensure a smooth and delightful process.
What You'll Do
- Evaluate current processes and technology and integrate new technology.
- Manage a team of dedicated IT service professionals (administrators, specialists, etc.), including work delegation, career and performance management, and accountability for achieving service-level agreements with the organization.
- Implement and evaluate monitoring and inventory systems to manage our corporate IT assets.
- Responsible for our office hardware and AV setup.
- Partner with IT leadership to determine and manage budgets, anticipating tech needs to align with company goals.
- Manage IT metrics and KPIs aligned to company goals.
- A related degree or comparable formal training, certification, or work experience.
- 5 years of IT experience.
- Prior experience managing employees and leading teams.
- Knowledge of TCP/IP networking, Linux, Windows, and OS X.
- Independently research technical problems and propose/implement innovative solutions.
- Strong organizational and managerial skills and detail-oriented work ethic.
- Strong customer-centric approach to service.
- Knows of and is comfortable with dual-platform workforce including macOS, Windows, Google Workplace, Slack, OneLogin, Freshservice
- Experience with IT management processes and software, including Jamf Pro.
- Comfortable and successful in an open-office environment.
- Enjoys interacting with people in person and over video conference, phone, email and chat.
- Strong written and verbal communication skills.
- Exhibits keen attention to detail and simplifies complex problems.
- Strong desire to create better service experiences through data-driven decisions.
- Watches and appreciates one of the three: Office Space, IT Crowd, or Curb Your Enthusiasm.
Where you’ll work: This is a hybrid role, meaning you’ll work from home roughly three days per week and collaborate with other team members in person at our HQ in Austin, Texas for the remaining work days. No matter where you work best, we foster an inclusive and flexible environment to support our workforce.
Benefits: We offer premium health, vision, dental, and life insurance, alongside 401(k) options. We go beyond the basics, while also throwing in Favor delivery fee credit and H-E-B discounts!
Paid time off (PTO): We offer unlimited PTO for salaried employees (that’s actually unlimited) and ample vacation time to all team members.
Learning and development: We encourage personal growth and education through Intern(al)ships and Learning Labs taught by Favor team members and external facilitators.
Community: Whether you’re an avid cyclist, dog lover, or Magic enthusiast, there’s a group for you here. We foster community through Employee Resource Groups (ERGs), company-wide events, happy hours, and regular connection opportunities.
Diversity, equity, and inclusion: At Favor, we believe that to be the best delivery app in Texas, we need to represent all Texans. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives, and we are an equal opportunity employer. We review all resumes and qualifications with an open mind and encourage you to apply if this role interests you!
In addition, as a candidate, if you require any accommodations throughout the recruitment process, simply let your recruiter know! Our talent acquisition team will work with you directly to ensure a smooth and delightful process.
