Lead Training Officer

Lead Training Officer 911/8-752
911 Communications

JOB SUMMARY

This position is responsible for training new personnel and for all job tasks associated with initiating emergency
response to include answering emergency and non-emergency calls, providing life-saving instructions,
responding to and dispatching public safety personnel, responding to general requests for assistance and
information, and maintaining critical records for the administration of public safety.

MAJOR DUTIES

1. Trains new employees and coordinates their training needs with the Assistant Training Manager; completes

Daily Observation Reports (DOR) to record training progress.
2. Conducts in-service training for non-probationary Communications Officers.
3. Assists with County public safety seminars, workshops, and job fairs.
4. Operates enhanced 911 telephone system with multi-screen controls; answers emergency and non-

emergency calls for service; determines location and nature of call; provides emergency instruction; obtains
and records vital information.

5. Dispatches calls to appropriate agency utilizing Computer Aided Dispatch (CAD) and two-way radio system;
relays updated call information; maintains status of field units in CAD emphasizing responder and public
safety and accuracy.

6. Enters field-initiated calls for service; initiates NCIC/GCIC queries as necessary; relays pertinent information
to responders; maintains status of field units in CAD emphasizing responder and public safety and accuracy.

7. Operates NCIC/GCIC databases to retrieve and disseminate information necessary to conduct Public Safety
operations.

8. Operates two-way Public Safety radio system with multi-screen controls linking communications for
interoperability as necessary.

9. Monitors multiple public safety and non-public safety talk groups in addition to primary radio assignment;
enters calls for service received via radio from non-public safety entities.

10. Monitors severe weather alert systems; initiates local alerts and voice activations of the siren warning system;
notifies County personnel.

11. Performs general office duties, to include faxing, copying, filing, shredding, and email correspondence.
12. Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION

1. Knowledge of Fayette County 911 procedures and directives, the Fayette County Policy and Procedure

Manual, and the Fayette County Loss Prevention Manual.
2. General office skills such as filing, typing, copying, composing correspondence, faxing, etc.
3. Organizational skills. Must have the ability to organize multiple working items in a manner that is efficiency,

understandable to others, and usable at an operations level.
4. Evaluation skills. Ability to evaluate performance and progress of trainees compared to standards to assess

the need for remediation or additional training.
5. Ability to multitask and complete multiple time-life critical tasks simultaneously.
6. Team dynamics. Ability to work as part of a cohesive unit consisting of disparate personalities, levels of

experience, and skill toward a common goal.
7. Excellent typing skills.
8. Skill in customer service.
9. Ability to control emotions in a high stress environment.
10. Excellent attention to detail.
11. Knowledge of NCIC/GCIC standards and regulations.
12. Knowledge of computers and job-related software programs.
13. Skill in creating, understanding, and interpreting written language.

Lead Training Officer, 911 Communications

14. Skill in verbal communication and interpersonal relations; ability to provide information in a manner that is
conducive to adult learning.

15. Skill in prioritizing and decision making.
16. Ability for instant and accurate recall of information to be recorded, relayed, or disseminated.
17. Ability to read and comprehend maps and utilize mapping software.
18. Skill in dexterity; ability to view multiple screens and utilize multiple keyboards and mice to perform the

dispatch function.
19. Advanced call taking skills; ability to create an environment which is conducive to gathering information from

highly emotional callers.

SUPERVISORY CONTROLS

The Assistant Training Manager assigns work in terms of general instructions. The supervisor spot-checks
completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES

Guidelines include the Fayette County Policy and Procedure Manual; Fayette County 911 Administrative
Directives; Fayette County Loss Prevention Manual; Association of Public-Safety Communications Officials
(APCO) Training Officer (CTO) Course Manual; APCO Guidecards for Emergency Medical Dispatch, Fire
Services, and Law Enforcement Communications GCIC and NCIC policies and rules; accreditation standards;
FCC regulations. These guidelines are generally clear and specific but may require some interpretation in
application.

COMPLEXITY/SCOPE OF WORK

• The work consists of related training and call management duties. Responsible for training, monitoring, and

evaluating trainees in a live environment. Mistakes made must be identified and corrected before affecting
life, limb or property and conveyed to trainees as a positive learning experience. Work is often time critical.
Callers are under extreme stress and are often unable to provide critical information when contacting the
Fayette County 911 Center. All major duties listed above are being performed simultaneously requiring a high
degree of accuracy to protect against loss of life and property. Responsibility for the safety of callers, officers,
firefighters, EMTs, and other professional contacts create a high stress work environment.

• The purpose of this position is to train new employees to enable them to function as autonomous

Communications Officers. All tasks associated with initiating emergency response to include answering
emergency and non-emergency calls, responding to a dispatching public safety units, responding to general
requests for assistance and information, maintaining critical records for the administration of public safety.

CONTACTS

ascertaining of emergency and non-emergency information.

PHYSICAL DEMANDS/ WORK ENVIRONMENT

• The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or

stooping. The employee occasionally lifts light objects and uses tools or equipment requiring a high degree of
dexterity.

• The work is typically performed in a communications center, a large open room containing multiple

workstations.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY

This position has functional supervision over a trainee when performing in a training capacity and leads this shift
in the absence of a Shift Supervisor. This position does not administer disciplinary action or prepare annual
performance evaluations.

Lead Training Officer, 911 Communications

SPECIAL CERTIFICATIONS AND LICENSES

• Possession of a valid State of Georgia driver's license (Class C) and a satisfactory Motor Vehicle Record

(MVR) in compliance with County Safety and Loss Control Guidelines. Successful completion of the State of
Georgia Department of Transportation Defensive Driving Course and/or Emergency Vehicle Operation
Certification within twelve (12) months of employment and every three (3) years thereafter. Successful
completion of the State of Georgia mandated Basic Communications Officer/APCO PST1 training within six
(6) months of employment. Successful completion of APCO COT certification. Successful completion of
Georgia Crime Information Center (GCIC) Criminal Justice Information System (CJIS) Network Operator
training within sixty (60) days of employment and every two (2) years thereafter. Successful completion of
Security Awareness certification. APCO Emergency Medical Dispatch (EMD) certification, Fire Services
Communications (FSC) certification, Law Enforcement Communications (LEC) certification, National Incident
Management System (NIMS) 100, 700, 200, 800 certifications. American Heart Association CPR certification.

ADA COMPLIANCE

accommodations to qualified individuals with disabilities. Prospective and current employees are invited to
discuss accommodations.

HIPAA COMPLIANCE

• The Health Insurance Portability and Accountability Act of 1996, as amended, requires employees to protect

the security of Protected Health Information (PHI) however it is obtained, handled, learned, heard or viewed in
the course of their work.

DRUG AND ALCOHOL COMPLIANCE

employment will undergo testing for the presence of illegal drugs and alcohol as a condition of employment. In
the course of employment, employees are subject to random, reasonable suspicion, post-accident, and
routine fitness for duty testing for illegal drugs and alcohol abuse. Employees are prohibited to work under the
influence, to possess, to distribute, or to sell illegal drugs in the workplace or abuse alcohol on the job.
Confirmed positive is reason for denial of employment and/or termination.

MINIMUM QUALIFICATIONS

• Applicants for this position must have sufficient experience to understand the basic principles relevant to the

major duties of the position, usually associated with having served as Fayette County Communications Officer
for a year.

• Applicants cannot be on probation for disciplinary reasons or have had written disciplinary or adverse actions

within the last 12 months.

• Possession of or ability to readily obtain Communications Training Officer certification.
• Must be at least 18 years of age.
• Must have a high school diploma or equivalent.
• Possession of or ability to readily obtain a valid driver's licenses issued by the State of Georgia for the type of