What are the responsibilities and job description for the Collections Specialist position at FDR Alliance?
Come join us at FDR Alliance as we expand our Team!
We are here to help consumers resolve their outstanding account balance and have a positive impact on their credit worthiness. We provide financial literacy resources and using technology to empower consumers to overcome debt and create a brighter solution. We are hiring both experienced and entry level Collectors to help us develop and grow a dynamic team. Our work environment includes a modern office setting.
Job Type: Full time permanent, onsite, no remote work.
Job location: 1640 S. Stapley Drive, Suite 251, Mesa Arizona 85204
Required Hours:
Monday: 8:00 am - 4:00 pm
Tuesday: 8:00 am - 6:30 pm
Wednesday: 8:00 am - 4:00 pm
Thursday: 8:00 am - 4:00 pm
Friday: 8:00 am - 3:00 pm
Plus, ONE mandatory Saturday shift per month: 8:00 am - 12:00 pm
Job Description:
- Contact customers with balances and negotiate payment terms and schedules
- Effectively maintaining work files for outbound, and incoming calls
- Collect on delinquent accounts in a timely, orderly and professional manner
- Communicate effectively with Internal and External customers
- Follow all standardized collection procedures.
- Adherence to the Fair Debt Collection Practice Act, Collection, Repossession and Bankruptcy laws/regulations.
- Use various collection systems to update customers' accounts and to correspond with
- Follow the Collections and skip tracing guidelines
- Meet or exceed Performance goals and deadlines
- Performs other duties and assigned
Required Experience:
- 3-5 years high volume corporate third-party debt collections experience
- Knowledge of billing and collections procedures
- Accounts Receivable knowledge/experience
- Strong negotiation and customer service skills
- Excellent verbal and written communication skills
- Strong attention to detail, organized, efficient and able to multi-task
- Excellent customer service skills
- Goal-oriented
- Proficient computer skills
- Experience using CUBS or DRS systems an asset
- Bilingualism is an asset - Spanish
Benefits:
- Competitive salary, paid training, and a bonus and commission structure
- Incentives and monthly contests: prizes, trips, rewards, employee appreciation and bonuses
- Staff BBQ and Company Events
- Free on-site parking
- Comprehensive Benefits (health, life, dental insurance plan)
- Paid time off
- Referral program
- Ongoing training and career advancement opportunities
Seize the opportunity to advance your career in financial services!
Please note if selected, you will receive a call from our head office location, which is located in Canada.
Come join our team!
NOTE: FDR Alliance is an equal opportunity employer committed to diversity and inclusion within the workplace. Accordingly, FDR Alliance will provide accommodations throughout the recruitment, selection and/or assessment process or during employment to applicants with disabilities. If you require accommodation at any time throughout your recruitment, selection/assessment or employment thereafter, you should contact the HR department and advise. Subsequently, FDR Alliance shall make every reasonable effort to provide appropriate assistance.]