What are the responsibilities and job description for the 25-03 Computer Scientist / Support Lead position at Federal Judicial Center?
Vacancy Announcement
Computer Scientist / Support Lead
Information Technology Office
Federal Judicial Center
Washington, DC 20002-8003
The Federal Judicial Center (Center) is the federal courts' agency for research and continuing education. Congress established the Center in 1967 as a separate organization within the federal judicial system at the request of the Judicial Conference of the United States. A nine-member board, chaired by the Chief Justice of the United States, determines its basic policies.
The Information Technology Office (ITO) has an opening for a Computer Scientist / Support Lead to work in a production environment. The Center’s current systems environment includes virtualization technologies, storage area networks, file share appliances, automated backup systems, secure remote connectivity, intranet, and cloud services. The Center’s cloud environment consists of Microsoft 365, Azure, Workspace One, and others. Microsoft 365 provides the Center with productivity apps and Workspace One is the Center’s unified endpoint management service. Our current Azure footprint is small but growing. ITO Systems Team support multiple technology platforms such as Windows, UNIX, VMware, Citrix, IBM, and Microsoft. Systems are spread across two datacenters and the cloud. The hardware consists of HP SimpliVity, HP synergy, NetApp controllers and switches, CISCO routers, switches and hubs, NetApp storage solutions, and others.
DUTIES AND RESPONSIBILITIES :
The incumbent will be part of the ITO Systems Team and work under the supervision of the Systems Team Manager and the ITO Director. The incumbent will be responsible for the direct support of FJC staff when technical questions or issues arise. The incumbent will also plan the training and smooth transition for hardware / software updates.
Specific duties include (under the guidance of the Systems Manager and Director of ITO and in collaboration with the other members of the Systems Team and FJC staff) :
- Leading and supervising the daily and long-term support responsibilities of the team;
- Responding promptly to daily inquiries and reports received from FJC staff;
- Serving as subject matter expert and working with Systems Team members to recommend user friendly solutions with the purpose of increasing user productivity, efficiency, and solving user problems based on direct interaction with FJC staff;
- Analyzing and troubleshooting reported problems and coordinating the technical resolution of such problems with other members of the ITO or vendors as necessary;
- Working on both PCs and Macs;
- Acting as a liaison to other members of ITO and vendors to resolve day-to-day user issues and may need assistance resolving complex problems;
- Meeting with other members of the Systems Team on a regular basis to discuss status, options, and proactive solutions to user issues;
- Recommending and organizing classroom and online training on technology updates affecting Center staff;
- Assisting in testing and providing feedback before updates are rolled out to users;
- Overseeing, developing, and documenting procedures for the introduction of new systems and applications and coordinating the execution of those procedures;
- Managing the efficient inventory control of hardware / software;
- Adhering and complying to the security and resource protection guidelines of the Center;
- Occasional travel; and
- Performing other duties, either as assigned or on the incumbent's initiative.
MANDATORY QUALIFICATIONS :
DESIRABLE QUALIFICATIONS :
SALARY AND BENEFITS :
The starting salary is set at $113,091 (includes 2025 D.C. locality). This position falls in the Center’s pay band 5, which has a salary range up to $192,441 (includes 2025 D.C. locality). For a successful candidate not currently a member of the Center staff, a higher starting salary, not to exceed $118,746 (includes 2025 D.C. locality) may be considered if the candidate furnishes proof that their current salary falls above the pay band 5 minimum salary of $113,091 (includes 2025 D.C. locality), in which case the Center would match that salary up to the starting salary limit of $118,746 (includes 2025 D.C. locality). This is the maximum starting salary, and it is non-negotiable. If the successful internal candidate’s salary falls above the range minimum, their salary will be matched up to their current salary.
Federal government benefits are applicable. An array of supplemental benefits is also offered, including a transportation subsidy and a flexible benefit program allowing for pre-tax deductions for health insurance, health care, dependent care, and commuter expenses. The Federal Judicial Center is located in the Thurgood Marshall Building, conveniently situated to public transportation directly beside Union Station. The Marshall Building houses a child development center, a health fitness facility, and a cafeteria for its tenants.
The Federal Judicial Center offers a range of telework and flexible work schedule options, based on the employee’s position categorization. This position requires significant on-site work. When business needs arise, all Center employees are required to work at the official duty station in Washington, D.C., or at a temporary duty station.
The Center does not pay for relocation expenses; however, Center employees receive reimbursement for all official business travel.
This position does not carry the tenure rights of positions in the competitive civil service.
APPLICATION PROCEDURES :
In a brief cover letter referring to Announcement #25-03, please summarize how you satisfy the qualifications listed above. Applications without the required cover letter or with cover letters that do not address the qualifications will not be considered. Along with the cover letter, please include a current resume that specifies dates of employment and responsibilities for all related positions. A cover letter and resume in a single combined PDF document is required. Name the file using your last name, first name, and the announcement number, as follows : Lastname.Firstname.25-03.pdf. Information provided in the transmittal email will not be considered part of the application.
All applications should be submitted by email to personnel@fjc.gov.
When applying, please refer to Announcement #25-03. This vacancy will remain open until filled, but to assure full consideration, your application must be received by 11 : 59 p.m. On February 17, 2025.
KEY REQUIREMENTS :
The Federal Judicial Center is an Equal Opportunity Employer and is committed to achieving a diverse workforce and an inclusive work culture. It strives to maintain a professionalandcollegialworkplaceinwhicheveryone isvaluedandtreatedfairly and respectfully.
Salary : $113,091 - $192,441