Technology Solutions Administrator Associate

Company
Federal Reserve Bank of Kansas City

As a part of the nation's central bank, the Federal Reserve Bank of Kansas City supports a stable financial system. We work across diverse communities throughout our region and nation to foster understanding in our economy, the payments system, and financial institutions for people from all walks of life.

Together, we serve the public and each other in an innovative environment that values the highest ethical standards. Here you'll find support to develop, united in a clear and common purpose with a diverse team.

About the Role

The Federal Reserve Bank of KC is looking for a motivated operations person to join the Application Operations team and support their mission of promoting the stability, integrity and efficiency of production applications. Successful candidates will be team-oriented technical professionals with a passion for process improvement using innovative solutions. Additionally, experience and eagerness to work on infrastructure, operations, data and performance management. This position supports a development team in a fast paced, evolving cloud environment. Routine support activities include application monitoring, partnering with team members to implement automation, moderately complex maintenance tasks, deployment support, disaster recovery exercises execution, creation of procedural documentation, and on-call rotation assignments involving weekend support.

What you'll do:

• Implements enhanced monitoring using monitoring tools and custom scripts.
• Actively identify and troubleshoot issues related to poor application performance, job failures, file receipt and application outages in production environments.
• Exercise sound judgment and critical thinking in scenarios navigating production issues.
• Partner with IT/Vendor teams to resolve incidents.
• Document daily activities and incidents.
• Performs Incident Management.
• Other duties as assigned.
• This position supports the Night Shift: 5:30pm - 2:30am (M-F)
• May require frequent on call rotations covering 24 hours a day, seven days a week.

Qualifications:

• Associate's degree in information technology or a closely related field from a technical/vocational school, an accredited college or university, or equivalent combination of directly related education and/or experience.
• Strong multi-tasking, customer service, and communication skills, including the ability to explain technical concepts to business partners.
• Good working knowledge of multiple hardware/software platforms and applications.
• Working knowledge of AWS Cloud architecture.
• Site Reliability Engineer experience is a plus.
• Demonstrates technical skill in at least one programming general purpose language (Java, C#, Python, Bash etc.) and domain specific language (HTML, SQL, proprietary vendor language, etc.),
• Experience supporting Paas and API gateway infrastructure, associated tools and familiarity with industry best practices.
• Performs work independently with limited supervision and direction.
• Proactively adopts process improvements and strives to reach team goals. Effectively multi-tasks. Exhibits intellectual curiosity and innovative habits.

• Positively influences and promotes team effectiveness.
• Incumbent must be fully vaccinated against COVID-19, unless the Bank grants an accommodation based on a medical condition or sincerely held religious belief.

United States citizenship is required for this position.

This position has additional screening requirements due to the information accessed while performing the job. These additional screenings would be initiated at the time of offer acceptance and can take up to a couple of months to be completed. You can begin work before the screening is completed; however, continued employment is contingent on acceptable screening results. The areas screened may include education/employment verification, criminal history, credit history, and reference checks.

Our Total Rewards program offers benefits that go beyond the basics featuring:

• Market-leading Medical, Dental, and Vision Insurance
• Tuition Reimbursement
• 401k/Thrift Plan
• Pension Plan
• Flexible Spending Accounts
• Life Insurance
• Vacation & Personal Time
• Paid Holidays
• Parental Leave
• Adoption Assistance
• Onsite Fitness Center (Kansas City location)
• Onsite Cafeteria
• Onsite Garage Parking at No Cost
• Additional Convenience Benefits, Discounts and More...

This position has additional screening requirements due to the information accessed while performing the job. These additional screenings would be initiated at the time of offer acceptance and can take up to a couple of months to be completed. You can begin work before the screening is completed; however, continued employment is contingent on acceptable screening results. The areas screened may include education/employment verification, criminal history, credit history, and reference checks. United States citizenship is required for this position.

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Full Time / Part Time
Full time

Regular / Temporary
Regular

Job Exempt (Yes / No)
Yes

Job Category
Information Technology

Work Shift
Second (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

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