What are the responsibilities and job description for the Technical Support Specialist position at Federal Soft Systems?
Job Responsibilities:✔ Handle inbound calls and chats related to store system issues.
✔ Troubleshoot and resolve hardware and software problems (Windows, applications, connectivity).
✔ Provide technical support for CPU, monitors, and peripheral devices.
✔ Follow troubleshooting guides and document resolutions.
✔ Meet quality standards to transition to remote work.Requirements
Technical aptitude required (hardware/software troubleshooting).
Must be within 1.5 hours of Mason, OH (to pick up equipment).
Open schedule availability (shifts range from 10 AM – 9 PM with one weekend shift).
Clear criminal background check required.
Must provide a pre-screen questionnaire and internet speed test with resume.
Internet connection:
- Wired Ethernet required (no WiFi).
- Minimum speeds: 10 Mbps download / 1 Mbps upload.
- Smartphone required
- (for multi-factor authentication).
- High school diploma or GED required for conversion
(not required for temp work).Schedule & Work Conditions:Training (April 21 – May 2, 2025): Virtual, M-F, 9:00 AM – 5:00 PM
Post-Training Work Hours:
- Monday – Friday: 8:00 AM – Midnight
- Saturday: 9:00 AM – 10:00 PM
- Sunday: 10:00 AM – 10:00 PM
- Shifts:
- Selected via bid process after training.
- Most shifts start between 10 AM – 12:30 PM with a set weekend shift.
Work Location: Remote, but must pick up equipment from Mason, OH.Technology & Equipment:✔ Provided: CPU, monitor, keyboard, mouse, headset, power cords, monitor adapter, and Ethernet cable.
✔ Candidate must set up equipment at home.
✔ Only company-provided equipment can be used.Preferred Qualifications: Prior call center experience.
Technical/customer service background.
Retail experience preferred. Strong empathy and communication skills.
Summary
As a Technical Support Specialist, you will be essential in delivering outstanding customer service while providing technical assistance to users. Reporting to the IT Support Manager, your core responsibilities will include software troubleshooting, desktop support, and managing computer hardware. Your proficiency in computer networking, VPN, and firewall management will enhance our operational efficiency. With a high school diploma or GED and strong communication skills, you will effectively address user inquiries in a call center environment, ensuring a seamless experience for our clients. Join our team to make a significant impact in technical support.
Job Type: Temp-to-hire
Pay: $18.00 - $18.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Vision insurance
Schedule:
- 8 hour shift
Work Location: Remote
Salary : $18 - $19
