IT Help Desk Analyst

Job description

FedTec Overview:

FedTec is a Woman-Owned Small Business with headquarters in Reston, VA. However, FedTec is more than just a company – we are a dedicated team of visionary individuals who understand the power of transformation. With our unwavering commitment to innovative technology and forward-focused methods, we empower government agencies to fulfill their missions successfully with our capabilities in Digital Transformation, and Cyber Security. Our strategy is rooted in in-depth advising and a unique shoulder-to-shoulder mission experience, all geared towards enabling our clients, their agencies, and every American to thrive. We use the same approach as our employees, building meaningful and lasting relationships to meet their evolving needs and help them grow. We are excited to welcome you to our family.

Job Overview:

The Help Desk Analyst 4 is responsible for assisting and providing technical support for LiveScan agencies state-wide, to answer questions from agencies and IT suppliers about the LiveScan onboarding process, to answer and track incoming calls and email requests for technology assistance related to purchasing new equipment and upgrading existing equipment, to answer questions related to establishing network connectivity from agency LiveScans to LiveScan cloud hosts, to create/maintain computer software/hardware inventories; to prepare and coordinate the completion of agency MOUs, to generate help desk tickets and forward service requests to IT suppliers, to monitor open tickets, and provide status updates to users. Performs other duties as assigned. The person selected for this position will work full-time onsite at Virginia State Police Headquarters, 7700 Midlothian Tpke, North Chesterfield, VA 23235. Working hours are Monday through Friday, 8:30am to 5:00pm, excluding state holidays.

Position: Help Desk Analyst 4

Work Location: 7700 Midlothian Tpke, North Chesterfield, VA 23235

Client: FedTec

Responsibilities:

Advanced computer skills are required, particularly related personal computers, PC peripherals and network Help Desk support services that align with the responsibilities summarized in the Job Description. In addition, strong candidates will have expertise related to troubleshooting computer software/hardware problems; advanced customer relations skills; good verbal and written communication skills; ability to control and manage several projects simultaneously; working knowledge of MS Word, MS Excel, and MS outlook; and strong analytical and decision-making skills.

Required Skills

· Advanced computer skills are required, particularly related personal computers, PC peripherals and network Help Desk support services

· expertise related to troubleshooting computer software/hardware problems

· advanced customer relations skills

· good verbal and written communication skills

· ability to control and manage several projects simultaneously

· working knowledge of MS Word, MS Excel, and MS outlook

· strong analytical and decision-making skills

What We Offer:

• Comprehensive training and mentorship from experienced professionals.
• Opportunities for career growth and advancement within the company.
• A collaborative and supportive work environment.

When You Join FedTec, You Are Joining a Family! We take pride in our work and the true and transparent relationships we build with our employees and partners. We believe that positive energy attracts like-minded individuals, which is why we have such exceptional people on our team.

Just as you'd do for your own family, we prioritize your safety, health, and happiness. That's why we've created the FedTec Total Well-Being program, offering benefits like:

• Comprehensive medical, dental, and vision plans. These plans encompass a range of beneficial features, such as Telehealth virtual care programs, and access to resources to support your physical and mental well-being.
• Generous paid time off for relaxation and rejuvenation.
• Financial security through 401k, company-paid short and long-term disability, life insurance, and additional voluntary coverage.
• Support for your life and family with access to an Employee Assistance Program, Pet Insurance, and Prepaid Legal services.
• Recognition and growth opportunities through our Rewards & Recognition and Learning & Development programs.
• Our newest addition, the FedTec Fit Program, features an on-staff Fitness Coach who provides personal and group sessions, company fitness challenges, and ongoing support for your fitness goals.

At FedTec we embrace the power of diversity, fostering a culture where varied thoughts, ideas, and perspectives empower our employees and partners to thrive. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran and we maintain a drug-free workplace to ensure a safe and healthy environment for all.

If you feel that your qualifications, talents, and values align with our culture, we welcome you to apply by submitting your resume today!

Job Types: Full-time, Contract

Pay: $20.00 - $26.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift

Application Question(s):

• * Advanced computer skills are required, particularly related personal computers, PC peripherals and network Help Desk support services
• expertise related to troubleshooting computer software/hardware problems

Ability to Commute:

• North Chesterfield, VA 23235 (Required)

Ability to Relocate:

• North Chesterfield, VA 23235: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $26