Application Processing Manager

Overview

FedWriters is seeking an Application Processing Manager to support the Graduate Research Fellowship Program (GRFP) operations at NIST. As the Application Processing Manager, you will oversee the end-to-end application management workflow for this large-scale program that represents a significant portion of the agency's annual award actions. You will manage application tracking systems, implement workflow optimizations, and ensure efficient processing of applications while maintaining exceptional customer service to applicants, reviewers, and other stakeholders throughout the program lifecycle.

FedWriters is expanding rapidly and has been recognized as a 2024 Top Workplace by Washington Post, offering excellent growth opportunities in a collaborative environment.

This position is contingent upon contract award.

Work Schedule and Location:

Remote: This full-time remote position will work Monday through Friday from 8am to 5pm.

Responsibilities

• Manage the end-to-end application processing workflow for the Graduate Research Fellowship Program
• Oversee application tracking systems and case management software implementation
• Develop and implement workflow automation to improve processing efficiency
• Monitor application processing metrics and prepare regular status reports
• Coordinate with large numbers of public stakeholders, including grant recipients and association members
• Train and supervise application processing staff
• Identify and implement process improvements for application handling
• Respond to NSF inquiries and requests within the same business day
• Work collaboratively with NSF program directors, staff, and IT support on an ongoing basis
• Communicate effectively with academic individuals such as science faculty and students
• Ensure application systems and processes comply with Section 508 accessibility requirements
• Develop and maintain application processing documentation and standard operating procedures
• Additional roles and responsibilities shall be determined by the Contractor

Qualifications

Required Qualifications:

• 5 years of experience in application processing management or operations
• Strong expertise in application tracking systems, case management software, and workflow automation tools
• Experience dealing with large numbers of the public, such as grant recipients or association members
• Demonstrated ability to manage complex application workflows
• Strong organizational and leadership skills
• Excellent written and verbal communication abilities
• Proven track record of providing exceptional customer service
• Ability to communicate effectively with academic individuals including science faculty and students
• Familiarity with Section 508 accessibility technical provisions for online systems
• Experience coordinating with government agency staff and responding promptly to requests

Preferred Qualifications:

• Federal grant management experience
• Bachelor's degree in business administration, public administration, or related field
• Experience with federal application processing systems
• Knowledge of federal grant compliance requirements
• Background in academic or scientific program administration
• Experience implementing process optimization initiatives
• Project management certification or training

Why Join Our Team

At FedWriters, we place the highest importance on creating an exceptional employee experience. As part of our rapidly growing company, you'll have opportunities to achieve your career aspirations through internal promotions, professional development, and other recognition and rewards programs. Join our team and take advantage of the many benefits we offer, including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Long-term and Short-term Disability Insurance
• Life Insurance
• 401(k) Plan
• Holiday Pay
• Paid Time Off

Pay Range (Compensation will be determined based on the candidate's skills, qualifications, experience, and other relevant factors)