Dispatcher

POSITION SUMMARY

Feeding South Florida (FSF) fleet is continuously on the move. The Dispatcher is responsible for ensuring all deliveries and pickups are made safely and efficiently. Ensures DOT, FA, AIB, and FSF compliance through vehicle maintenance and driver communication, training, coaching, and accountability. The Dispatcher works closely with multiple departments to maintain the highest level of internal and external customer service. In cooperation with the Transportation Manager, the Dispatcher will monitor driver dispatching, on-time delivery, and over-the-road support of a team of 20-25 drivers. This position is a member of the operations team, working closely with members of the Food Industry, Warehouse, and Distribution teams to ensure safe and efficient service to all internal and external stakeholders.

SALARY : $40,000-$45,000

POSITION RESPONSIBILITIES

Create and dispatch local transportation routes in the South Florida service area consisting of Palm Beach, Broward, Miami-Dade, Monroe, and other surrounding counties as necessary.

Coordinate transportation functions relating to inbound and outbound freight movement between FSF warehouses, food donors, agencies, and retail partners.

Ability to design and develop complex spreadsheets, dashboards, and reports.

Maintain maximum service levels while keeping costs at a minimum to ensure efficient resource utilization and achievement of service goals.

Ensure organization and driver compliance with all government regulations relating to transportation policies, food safety, labor laws, etc.

Coordinate with all departments to dispatch drivers for donor pickups and agency deliveries as required.

Ensure route design and implementation with drivers, fleet maintenance, as well as tracking driver compliance and operational metrics with drivers.

Coordinate fleet and equipment maintenance to ensure that vehicles are clean and operating properly, including preventative maintenance, timely inspections, and licensing of all vehicles.

Maintain effective communication with drivers, the warehouse, and the distribution team, ensuring constant communication in the event of route changes and / or challenges.

Maintain current food safety handler certificate and ensure drivers are certified as well.

Assist management with all additional tasks as necessary.

POSITION QUALIFICATIONS

High school diploma (associate degree preferred)

Minimum 3 years of dispatching level experience.

Strong computer proficiency including transportation routing and dispatching systems required Omnitracs experience preferred.

Expert-level proficiency in Microsoft Excel, including data analysis, pivot tables, and chart creation and proficiency with other Microsoft applications (Word, SharePoint, Teams).

Effective verbal and written communication skills required.

Ability to work with diverse staff and external constituencies required.

Strong attention to detail is required.

Strong analytical, data-interpretation, planning, and problem-solving skills required.

Demonstrated industry experience with transportation-related tasks preferred.

Able to develop, implement, and execute new initiatives.

Strong leadership and interpersonal skills are required.

Commitment to the service of others while fully supporting the organization’s mission and values required.

Must maintain a valid Florida Driver’s License and a reliable, insured personal vehicle.

PHYSICAL DEMAND & WORKING CONDITIONS

Hours of Operation : Although organization hours are Monday-Friday, 8 : 00 a.m. – 5 : 00 p.m., this position schedule is morning from 6 : 00 a.m. - 3 : 00 p.m. and may work closer to 45-50 hours per week, especially during peak times such as holiday seasons, growing seasons, and disaster response. After-hours business work is required occasionally throughout the year.

Environment : This position works in a warehouse setting with long periods of standing, talking, and / or visual concentration, and requires the highest levels of safety standards. The noise in the work environment is usually moderate to loud.

Travel : FSF serves four counties so there is often same-day travel between the counties, using a personal vehicle, and occasional out-of-town travel for meetings, conferences, or special events.

OSHA Standards Lifting requirements are 50 pounds and when lifting loads heavier than 50 pounds, use two or more people to lift the load.

ORGANIZATION

Feeding South Florida (FSF) is a member of the Feeding America network and the leading domestic hunger relief organization serving Palm Beach, Broward, Miami-Dade, and Monroe Counties. As one of the largest food banks in the Feeding America network, FSF is responsible for serving 25 percent of the state’s food insecure population. A four-star rated organization by Charity Navigator, FSF is one of the most efficient nonprofits nationally; over 98 percent of all donations are put back into the community.

CORE VALUES

FSF values service above all else. We’re looking for innovative and strategic thinkers who are committed to improving the lives of those around them. FSF “Friendly Food Bankers” embrace the enormity of our role in the community and know that serving others comes before any one individual. Friendly Food Bankers have compassion, dedication, act with integrity, and are committed to stewardship and inclusion.

WE PROVIDE Full medical, dental, and vision insurance; 401K matching contribution, Paid Time Off (PTO); a diverse team that is representative of the community we serve; continuous learning opportunities; a high-performance culture that will help challenge and grow your skill set.

SALARY : $40,000-$45,000

Equal Opportunity Employer / Drug-Free Workplace / ADA Compliant

Salary : $40,000 - $45,000