What are the responsibilities and job description for the Specialist, Customer Support position at Ferrara Candy Company, Inc.?
For more than 115 years, Ferrara has created sugar confections that enable moments of sweetness, celebration, and connection for candy lovers of all generations. Today, the company is the #1 sugar confectioner in the United States. Ferrara boasts a passionate team of nearly 9,000 employees creating and delivering hundreds of products sold under 20 popular brands like Brach’s®, NERDS®, SweeTARTS®, Laffy Taffy®, and Trolli® to more than 66 million U.S. households annually and popular Dori snacking products under brands such as Dori, Gomets, Pettiz, and Yogurte 100 in Brazil. Additionally, Jelly Belly, known world-wide for its confections, was acquired in November of 2023.
Specialist, Customer Support
Job Location: Chicago
This role is based out of our corporate HQ located in downtown Chicago and will be a hybrid in-person/remote role.
Want to make an impact?
Manage customer orders regarding service levels (case fill and on-time): analyze current inventory and anticipate production timing to allow for highest case fill level without jeopardizing on-time delivery. Answer non-routine questions that require deviation from standardized procedures. Investigate, analyze, and solve customer issues.
Ways you will make a difference
- Analyze incoming orders and investigate and resolve customer issues.
- Formulate optimal cost-efficient case-fill and delivery options to meet customers’ requirements.
- Advise Sales and Brokers of options to maximize service levels with order updates relative to inventory levels.
- Work independently to resolve transportation and distribution issues.
- Represent Supply Chain in customer collaboration meetings
- Ensures adherence to all company policies and procedures.
- Understands and demonstrates the Company's core values.
- Performs other duties as assigned.
Skills that will make you successful
- Results driven
- Significant knowledge of the company's products and the industry
- Customer focused attitude
- Complex problem solving skills
- Superior communication skills (verbal and written)
- Teamwork and collaboration
Experiences that will support your success
- Minimum 2 years' experience in a customer facing role within the CPG industry.
- Minimum High School Diploma, Bachelor’s degree, preferably in Supply Chain Related Majors or Business preferred.
- Detail Oriented and results driven mindset with the ability to work in a fast-paced environment.
- Experience working with large sets of data and helping make data driven decisions.
- Working knowledge of SAP ECC or S4.
- Experience working cross functionally including sales, supply chain, pricing, quality, and other departments. CPG experience preferred.
What We Offer
At Ferrara, we're proud to support our employees with comprehensive benefits that enhance health, financial wellness, and include paid time off (PTO). Eligible employees may also receive an annual bonus based on company performance. Learn more about our benefits @ https://flimp.live/Ferrara-Benefits-Resource-Center.
Compensation
The salary range for this position is $60,675 to $84,945 annually.
#LI-AG1
Ferrara’s success in industry-leading innovation has been driven by deep consumer insights, strong retailer co-creation and partnerships, and a dedication to diversity of thought, experience, and people. A privately held company, Ferrara has its global headquarters in Chicago and an operational network of more than 27 locations in North America, Brazil, and China that includes manufacturing, distribution, sales, and R&D facilities. Ferrara is a privately held Ferrero related company. Learn more at www.ferrara.com or www.linkedin.com/company/ferrara-.
EQUAL OPPORTUNITY
We are proud to be an equal opportunity employer. In order to provide equal employment and advancement opportunities to all qualified applicants and employees, employment decisions and opportunities at Ferrara will be based on merit, qualifications, and abilities, without regard to race, color, creed, religion, sex, sexual orientation, gender identity and expression, marital or civil union status, national origin, ancestry, citizenship, age, military or veteran status, disability, handicap, genetic information, pregnancy (childbirth or related medical condition), or on any other basis prohibited by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.
Salary : $60,675 - $84,945
